DEVELL PORTER
Yorkville,IL
Summary
Established customer service professional with 15+ years of experience in administrative operation bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires.
Overview
9
9
years of professional experience
Work History
Driver - Transportation Logistics - Dispatching
Enterprise Holdings
08.2023 - Current
- Drive and deliver vehicles locally or out of the area as needed, following all rules of the road
- Deliver vehicles to appropriate destinations in a timely, safe and courteous manner
- Ride with or follow driver to drop off vehicle(s) or pick up multiple vehicles
- Organize travel routes and ensure vehicle paperwork is accurate and timely
- Coordinate transportation services by scheduling and dispatching drivers, vehicles, and routes
- Maintain accurate records, including driving logs, delivery schedules, and passenger manifests
- Provide excellent customer service when interacting with passengers or clients, addressing their needs and concerns professionally.
Facilities Manager/Programming Director
CSO Multiplex
09.2019 - 04.2023
- Managed and booked rental space for 62,000 sq ft sports multiplex facility
- Trained, supervised, and evaluated staff of 10+ while enforcing facility policies and procedures
- Assured 500+ clients have been sent legal contracts and payment schedules with 75% retention rate
- Created digital marketing for organization services via web, social media platforms for new clients
- Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow
- Managed vendor relationships and trained vendors on work order and billing procedures
- Responsible for invoice processing and accuracy of cost
- Recommended staff recruitment, selection, promotion, advancement, corrective action, and termination
- Planned and monitored appropriate staffing levels and utilization of labor, including overtime
- Prepared and delivered performance appraisal for staff
Underwriting Operations Assistant
RLI (Appleone Temp)
08.2021 - 12.2021
- Gathered data from customers and other resources as needed for problem-solving
- Analyzed and created reports on operational data to identify trends and issues
- Collaborated with other departments to foster smooth operation of daily processes
- Ordered inspection reports for departments of 5+ while providing operational support
- Reviewed facultative insurance certificates to ensure the terms by the reinsurer were consistent with terms expected by the underwriter
- Provided operational, production, and underwriting reports to underwriting staff as requested, utilizing front-end systems and/or business objects
- Reviewed and approved endorsements and terms and conditions of underlying policies
Pricing Logistics Analyst
Hub Group (Aerotek Temp)
08.2017 - 12.2018
- Communicated and managed operational expectations of over 50+ carriers such as: Walmart, Sam's Club, Amazon and Target
- Managed accessorial bill of lading for driver detention and pricing collections recovering over $1M+ in dwell and chassis rentals for department
- Managed proactive relationships with assigned carriers on all international shipments
- Provided accurate estimates of data reporting by defining scope, timelines, potential setbacks, and limitations
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates
- Delivered daily and monthly reports in a collaborative team environment ensuring all work was completed for quality control
Quality Control Supervisor
Global Solutions/Insureon
01.2015 - 07.2017
- Supervised and directed quality control personnel through effective mentoring, coaching, and work delegation
- Trained cross-department teams of 100+ employees on company policy and company products
- Monitored multiple company departments' dashboard for metrics and objectives
- Created Customer service/Quality Assurance Manual for 150+ employees
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans
- Tracked quality issues with external customers, suppliers, and internal plant operations
- Ensured compliance with industry regulations, company policies, and ethical practices, while handling insurance claims and policy issuance
- Handled 20+ escalations monthly ensuring customer retention remains above 90%.
Education
Business Management/Psychology -
East-West University
01.2013
High School Diploma -
Richard T. Crane Prep
01.1997
Skills
- Call Management
- Client Relations
- Complaint Handling
- Customer Service
- Data Analysis
- Detail-oriented
- Problem Solver
Timeline
Driver - Transportation Logistics - Dispatching
Enterprise Holdings
08.2023 - Current
Underwriting Operations Assistant
RLI (Appleone Temp)
08.2021 - 12.2021
Facilities Manager/Programming Director
CSO Multiplex
09.2019 - 04.2023
Pricing Logistics Analyst
Hub Group (Aerotek Temp)
08.2017 - 12.2018
Quality Control Supervisor
Global Solutions/Insureon
01.2015 - 07.2017
Business Management/Psychology -
East-West University
High School Diploma -
Richard T. Crane Prep