Devell Porter
Yorkville,IL
Summary
Results-driven customer service and account management professional with a proven track record of strengthening client relationships, optimizing service delivery, and driving customer satisfaction. Skilled in resolving complex issues with efficiency and professionalism, fostering long-term client retention, and contributing to team and company success.
Overview
8
8
years of professional experience
Work History
Transfer Agent Coordinator (Remote, Seasonal)
Fair Collections & Outsourcing
05.2025 - 10.2025
- Conduct thorough client intake and accept payments, ensuring accuracy, confidentiality, and compliance with federal and company regulations.
- Streamline processes for efficient account transfers, reducing processing time and enhancing the overall client consultation experience.
- Apply problem-solving skills and critical thinking to evaluate client needs and match them with appropriate resources or next steps.
- Cultivate strong client relationships by demonstrating patience, empathy, and professionalism, fostering a supportive experience during intake and case management processes.
- Educate clients per current state and federal law criteria provided.
Transportation Coordinator
Enterprise Holdings
08.2023 - 05.2025
- Coordinated daily vehicle logistics across multiple branch locations to ensure timely delivery, pickup, and fleet balance.
- Collaborated with management, service teams, and vendors to resolve scheduling issues, special requests, and transportation challenges.
- Resolved customer inquiries and concerns promptly and courteously, maintaining Enterprise’s high standards of service.
- Anticipated client needs and proactively offer solutions to enhance overall service quality.
- Supported operational goals by maintaining accurate records of vehicle status, mileage, and transport activities.
Facilities Manager
CSO Multiplex
10.2019 - 06.2023
- Supervised staff of 10+ in day-to-day activities.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw daily operations of a high-traffic recreational and well facility serving over 1,000 + community members.
- Collaborated with stakeholders to develop capital improvement plans that aligned with organizational goals and budgets.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Collaborated with local and nonprofits to promote outreach, wellness fairs, and community events.
Data Recovery Analyst
Hub Group
08.2017 - 06.2018
- Managed bill of lading for driver detention and pricing collections recovering $1M+ in dwell and chassis rentals for department
- Produced daily and monthly detailed reports on employee driver relations issues, trends, and resolutions, providing actionable insights to management
- Provided training and support to staff on data recovery processes and best practices, enhancing overall team efficiency and knowledge
- Provided exceptional customer service throughout the recovery process, fostering positive relationships with clients
- Enhanced recovery rates by implementing efficient strategies and utilizing industry best practices
Education
Some College (No Degree) - Behavioral Science/Psychology
East-West University
Chicago, ILHigh School Diploma -
Richard T. Crane Prep
Chicago, IL01.1997
Skills
- Empathetic and professional communication
- Strong verbal and written communication
- Ability to set a welcoming tone
- Maintaining client records in CRM
- Attention to detail
- Time management
- Tech-savvy mindset
- Adaptability to new systems and tools
- Client qualification based on criteria
- Identifying client needs and fit
- Problem-solving under minimal supervision
- 10 years of customer service/account management
Accomplishments
- Created customer service/quality assurance manual resulting in a 100% improvement in service quality and 100% increase in first-call resolution.
- Facilitated & Conducted Staff Development Training for Waukegan School District #60 2022
Timeline
Transfer Agent Coordinator (Remote, Seasonal)
Fair Collections & Outsourcing
05.2025 - 10.2025
Transportation Coordinator
Enterprise Holdings
08.2023 - 05.2025
Facilities Manager
CSO Multiplex
10.2019 - 06.2023
Data Recovery Analyst
Hub Group
08.2017 - 06.2018
High School Diploma -
Richard T. Crane Prep
Some College (No Degree) - Behavioral Science/Psychology
East-West University