Develyn Michael
South Boston,VA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Support
Teleperformance USA
Remote
03.2024 - Current
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
- Provided exceptional customer support, resolving issues promptly to maintain long-term client relationships.
- Monitored inbound calls to provide quality customer support.
- Provided exceptional customer support by addressing technical inquiries, ensuring satisfaction and retention.
Wiring Technician
Hitachi Energy
South Boston
08.2022 - 01.2024
- Trained new employees in assembly skills to improve team production levels
- Stayed up-to-date on wiring diagrams and safety procedures to maintain efficiency and safety
- Wired multiple components in accordance with engineering specifications, utilizing electrical and mechanical tools
- Identified and corrected defects to bring completed products in line with tolerances
- Conferred with management and design staff to fully understand and comply with strict production specifications.
Various Wearhouse Positions
Various Staffing Agencies
09.2019 - 02.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Verified documentation and condition of freight to assure quality standards were achieved
- Helped train new employees in safe practices and warehouse procedures
- Verified quantity and description of materials received by checking merchandise against packing list.
Customer Service Representative
Fanueil
South Boston
01.2019 - 04.2019
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Educated customers about billing, payment processing and support policies and procedures
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Account Manager
Gloster Furniture Inc
South Boston
03.2017 - 07.2018
- Followed through with client requests to resolve problems
- Resolved customer complaints while prioritizing customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Took ownership of customer issues and followed problems through to resolution.
Logistics and Receiving Clerk
World Class Distribution Center
Minooka
10.2015 - 08.2016
- Maintained accurate computer records of materials weights, bill amounts, and identified variances
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Collaborated with other departments to resolve potential incoming shipment issues
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping
- Processed required paperwork to expedite handling of shipped and received goods
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Manager
Durbin’s Bar & Grill
Plainfield, IL
01.2015 - 10.2015
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelor Of Arts - Journalism
08.2007 - 9 2010
Skills
Data Entry
Timeline
Customer Support - Teleperformance USA
03.2024 - Current
Wiring Technician - Hitachi Energy
08.2022 - 01.2024
Various Wearhouse Positions - Various Staffing Agencies
09.2019 - 02.2021
Customer Service Representative - Fanueil
01.2019 - 04.2019
Customer Service Account Manager - Gloster Furniture Inc
03.2017 - 07.2018
Logistics and Receiving Clerk - World Class Distribution Center
10.2015 - 08.2016
Manager - Durbin’s Bar & Grill
01.2015 - 10.2015
Roosevelt University - Bachelor Of Arts, Journalism
08.2007 - 9 2010