Develyn Michael
South Boston,VA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Support
Teleperformance USA
Remote
03.2024 - Current
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
- Provided exceptional customer support, resolving issues promptly to maintain long-term client relationships.
- Monitored inbound calls to provide quality customer support.
- Provided exceptional customer support by addressing technical inquiries, ensuring satisfaction and retention.
Wiring Technician
Hitachi Energy
South Boston
08.2022 - 01.2024
- Trained new employees in assembly skills to improve team production levels
- Stayed up-to-date on wiring diagrams and safety procedures to maintain efficiency and safety
- Wired multiple components in accordance with engineering specifications, utilizing electrical and mechanical tools
- Identified and corrected defects to bring completed products in line with tolerances
- Conferred with management and design staff to fully understand and comply with strict production specifications.
Various Wearhouse Positions
Various Staffing Agencies
09.2019 - 02.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Verified documentation and condition of freight to assure quality standards were achieved
- Helped train new employees in safe practices and warehouse procedures
- Verified quantity and description of materials received by checking merchandise against packing list.
Customer Service Representative
Fanueil
South Boston
01.2019 - 04.2019
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Educated customers about billing, payment processing and support policies and procedures
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Account Manager
Gloster Furniture Inc
South Boston
03.2017 - 07.2018
- Followed through with client requests to resolve problems
- Resolved customer complaints while prioritizing customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Took ownership of customer issues and followed problems through to resolution.
Logistics and Receiving Clerk
World Class Distribution Center
Minooka
10.2015 - 08.2016
- Maintained accurate computer records of materials weights, bill amounts, and identified variances
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Collaborated with other departments to resolve potential incoming shipment issues
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping
- Processed required paperwork to expedite handling of shipped and received goods
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Manager
Durbin’s Bar & Grill
Plainfield, IL
01.2015 - 10.2015
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelor Of Arts - Journalism
08.2007 - 9 2010
Skills
Data Entry
Quality inspections
Training and Development
Critical Thinking
Clerical Support
Order management
Account management
CRM Systems
Relationship building and management
Complaint resolution
Administrative support
Technical Support
Relationship Building
Relationship Building
Appointment Scheduling
Administrative Management
Project Management
Handling Complaints
Excellent Communication
Organizational Skills
Office Management
Adaptability and Flexibility
Staff Management
Timeline
Customer Support - Teleperformance USA
03.2024 - Current
Wiring Technician - Hitachi Energy
08.2022 - 01.2024
Various Wearhouse Positions - Various Staffing Agencies
09.2019 - 02.2021
Customer Service Representative - Fanueil
01.2019 - 04.2019
Customer Service Account Manager - Gloster Furniture Inc
03.2017 - 07.2018
Logistics and Receiving Clerk - World Class Distribution Center
10.2015 - 08.2016
Manager - Durbin’s Bar & Grill
01.2015 - 10.2015
Roosevelt University - Bachelor Of Arts, Journalism
08.2007 - 9 2010