Deven Boland

Company Overview: IntegraCare, manager of Senior Living, Independent Living & Memory Care Communities, Glen Mills offers Personal Care, Memory Care, Life Bridges, and Respite. Reputable organization that is dedicated to enriching the lives of the residents with a strong focus on quality care. Creating a positive environment where the team members feel supported is key. The mission is to improve the life of team members, residents, and families. Administrative tasks include:

• Communicates and models a clear, customer focused vision, based upon a resident centered model of care.
• Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned, can articulate results and adjust plan accordingly to maximize referral leads and move-ins.
• Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents; ensures compliance.
• Meets the financial targets with the goal to maximize capital partners’ return.
• Functional knowledge of all operating programs including memory care, clinical, dining and social programs.
• Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
• Oversees all departments, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved operating budget.
• Enhanced customer satisfaction by streamlining communication channels with families.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.

Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

• Assisted in employee appraisals, promotions and terminations based on performance reviews.
• Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
• Achieved company growth by implementing strategic marketing plans and business development initiatives.
• Prepared annual data to determine metrics for operational performance.
• Expanded market presence by identifying new business opportunities and forging strategic partnerships.

• Financial management of the community or facility, while working to meet budgetary goals
• An exceptional ability to form relationships with staff, resident’s and their families to grow satisfaction and census
• Identifies operational issues and implements solutions
• Ensures the facility adheres to all federal, state and local laws and regulations
• Responsible for recruitment who have the ability to perform their job functions
• Works closely with community boards and can be a liaison between the board, staff and residents
• Possesses an inherent desire to help others and make a difference in the lives of the people they encounter every day
• Implement mission, vision, and goals of the organization, upholding and promoting company culture.
• Enhancing the lives of residents with providing quality care
• Marketing the facilities services to generate revenue
• Ensuring a safe equitable, and engaging living environment
• Sustaining satisfactory customer service
• Strengthened internal communication channels to facilitate cross-functional collaboration and decision-making.
• Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
• Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
• Increased organizational efficiency by streamlining processes and implementing new systems.
• Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.

Company Overview: Ivystone Senior Living / Bentley Senior Living are two facilities which encompass Assisted Living, Memory care unit, and Independent Living within a capacity of 200 plus bed facility. This community focuses on the geriatric and underserved population who face barriers in accessing assisted living services and quality healthcare.

• An exceptional ability to form relationships with team members, residents, and their families to grow satisfaction and census
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Built relationships with donors, and other organizations to secure funding and support for organization.
• Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
• Recruiting, hiring, training, and coaching high quality team
• Implements corrective action when needed to ensure a healthy work environment
• Ensures the facility adheres to all federal, state, and local laws and regulations
• Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
• Collaborates closely with community boards and can be a liaison between the board, staff, and residents
• Possesses an inherent desire to help others and make a difference in the lives of the people they encounter every day
• Fostering a safe equitable, and engaging living environment
• Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
• Managed financial, operational and human resources to optimize business performance.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Monitored key business risks and established risk management procedures.
• Keeping the facility pivoted towards resident-centric operations

• Company Overview: Assisted Living community that focuses primarily on the geriatric population and to assist them in maximizing their quality of life and ADL’s.
• Plans, organizes, develops, and leads the overall operations of the assisted living neighborhood in accordance to state, federal, local laws and Sunrise Senior Living standards, guidelines, and regulations.
• Assisted in corporate trainings for new roll outs in both the PA, and NJ region
• Mission driven and passionate for seniors
• Understand the recognition of resident changes in condition and takes appropriate action conducting assessments out on the field for potential residents
• Fostered an inclusive environment where all residents felt valued regardless of cognitive or physical abilities through thoughtful program planning and targeted interventions as needed.
• Promoted a positive workplace culture that encouraged teamwork, respect, and dedication to the mission of assisted living communities.
• Identified opportunities for continuous improvement in operations through regular review of policies, procedures, and feedback from stakeholders.
• Conducted thorough assessments of prospective residents to determine their suitability for the community and level of care required.
• Implemented innovative strategies to increase occupancy rates by attracting new residents and retaining current ones.
• Ordered supplies according to budget limitations and expected use levels.
• Maintained detailed records of resident information, including medical history, personal preferences, and special needs for better service delivery.
• Oversaw the creation of safe, comfortable living environments that met or exceeded state regulations and guidelines.
• Collaborated with healthcare professionals in providing comprehensive care, ensuring timely interventions for medical concerns.
• Served as a liaison between the assisted living community and external organizations, such as local hospitals or senior centers, to create partnerships that benefited residents.
• Enhanced staff performance through regular training, mentoring, and evaluations to ensure quality care delivery.
• Ensured compliance with federal, state, and local regulations pertaining to assisted living facilities while maintaining a focus on resident-centered care approaches at all times.
• Built strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' wellbeing.
• Improved resident satisfaction by implementing personalized care plans and addressing individual needs.
• Established effective communication channels among team members for efficient coordination of daily tasks.

• Company Overview: Non-profit organization that helps individuals with disabilities to live in residential communities while helping them adjust to society.
• Responsible for the management of residents’ medications (maintain supply, supervise passing of medications, and documentation maintain orderly on MARS)
• Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
• Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
• Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
• Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
• Enhanced communication with residents'' families through regular updates and open lines of communication.
• Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
• Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
• Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
• Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
• Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
• Collaborated with interdisciplinary teams to develop comprehensive strategies for meeting each resident''s unique needs.

• Company Overview: Non-profit organization that assists individuals with developmental disabilities.
• I assisted the Residential Manager with managerial tasks in accordance with both policy and state regulations.
• Follow state, DDD and Alternatives regulations and policies
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies with clients finances
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.