Summary
Overview
Work History
Education
Skills
Timeline
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Deven Gotay

Brooklyn,NY

Summary

Skilled Production Lead with proven skills in coordinating large-scale production runs. Keeps performance high and costs down by carefully monitoring line activities and maximizing quality control. Offers exceptional safety record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Punctual Fry Cook holding two years of experience working in food industry and ensuring customer loyalty by quickly satisfying customer and management needs. Works efficiently on multiple orders simultaneously. Talented individual skilled in preparing and cooking variety of dishes quickly and efficiently while meeting customer expectations. Manages large-scale food orders and successfully coordinates multiple meal items at once. Brings extensive knowledge of various food and beverage items and preparation methods.

Overview

3
3
years of professional experience

Work History

Production Lead

Hawaiian Bros
01.2021 - 12.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Trained workers in proper operation, calibration and maintenance of production line equipment.
  • Coordinated effective schedules for production employees.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Monitored employee activities to verify consistent use of good manufacturing principles.
  • Handled production line documentation for waste, downtime and output.
  • Contributed to continuous improvement and lean initiatives by implementing directives.
  • Organized regular production line cleaning and sanitation to prevent contamination and consumer illnesses.
  • Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
  • Supported employees by accurately tracking time and proactively resolving any conflicts.
  • Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
  • Monitored workers on site during production activities for safety procedures compliance.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Monitored employee actions for adherence to safety procedures.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Maintained well-organized mise en place to keep work consistent.
  • Developed and cooked memorable dishes that brought new customers into establishment.
  • Collaborated with staff members to create meals for large banquets.
  • Developed recipes, portion specifications, and standard preparation procedures for all dishes.

Smoothie Maker

Smoothie King
06.2021 - 11.2021
  • Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
  • Communicated special requests and coordinated daily tasks working with teammates.
  • Replenished ingredients, moving from cold or frozen storage to preparation area.
  • Created quality beverages for customers following recipes and presentation standards.
  • Solved problems, finding possible causes and taking action to correct.
  • Cut, diced, and chopped fresh ingredients and toppings for smoothies.
  • Operated POS system for quick order entry and cash drawer accuracy.
  • Maintained, operated, set up, and cleaned food preparation equipment.
  • Prepared and served juices and blended drinks.
  • Took customer orders and accurately processed in system.
  • Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
  • Contacted supervisor to notify of low product stock or other concerns.
  • Explained product details to share ingredients, allergens or preparation methods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared salads, soups and sandwiches for customers.
  • Completed milkshakes and ice cream desserts for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Cooked batches of food according to standard recipes.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Hostess Trainer

IHOP
01.2020 - 05.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations and communicated changes to guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Recorded available tables after seating each party using specialized seating software.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Checked and restocked server areas and organized and got change for front counter.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Managed event contracts, estimates, event profiles and post-event summaries.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Set and oversaw weekly and special event menu plans.

Sales Associate

Hollister
08.2019 - 12.2019
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
  • Created and implemented procedures to obtain required information and support research goals.
  • Reviewed, classified and recorded survey data in preparation for computer analysis.
  • Consulted with clients to identify survey needs and specific requirements such as special samples.
  • Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Completed orders and organized product deliveries to meet customer timetables.

Education

No Degree - No Field of Study

Plantation High School
Plantation, FL

Skills

  • Corrective Actions
  • Assembly and Production
  • Product Configuration
  • Standard Operating Procedures Proficient
  • Safe Work Practices
  • Key Performance Indicators (KPIs)
  • Continuous Improvement Process
  • Maintaining Clean Work Areas
  • Operational Improvements
  • Duty Assignments
  • Quality Assurance Controls
  • Progress Monitoring
  • Product Quality Control
  • Safety Rules Enforcement
  • Quality Control
  • Team Member Motivation
  • Workflow Management

Timeline

Smoothie Maker

Smoothie King
06.2021 - 11.2021

Production Lead

Hawaiian Bros
01.2021 - 12.2022

Hostess Trainer

IHOP
01.2020 - 05.2020

Sales Associate

Hollister
08.2019 - 12.2019

No Degree - No Field of Study

Plantation High School

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Deven Gotay