Deven McOmie

Work History

IT Support Specialist

Starpet / Indorama

09.2023 - Current

Managed hardware security with tools like Sophos, Zscaler, and Seafile
Created, Managed and Controlled Virtual systems in Hyper-V environment
Managed and resolved MFA issues
Passionate about learning and committed to continual improvement.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Streamlined help desk processes for quicker issue resolution and increased customer satisfaction.
Configured hardware, devices, and software to set up work stations for employees.
Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
Researched and identified solutions to technical problems.
Maintained Office 365 environments.
Supported critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions.
Responded to faults in networks to rapidly restore connectivity and prevent unnecessary down times.
Determined hardware and network system issues using proactive troubleshooting techniques.
Explained security measures in simple terminology to help users understand malware and phishing threats.
Updated software to safeguard against security flaws.
Installed, configured and maintained computer systems and network connections.
Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
Used ticketing systems to manage and process support actions and requests.
Responded promptly to incoming sales leads and requests for technical support.
Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
Diagnosed and troubleshot hardware, software and network issues.
Assisted in development of system security protocols.
Assisted with updating technical support best practices for use by team.
Documented support interactions for future reference.
Managed backup and recovery of data assets to safeguard system availability.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Configured hardware and granted system permissions to new employees.
Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
Patched software and installed new versions to eliminate security problems and protect data.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Maintained servers and systems to keep networks fully operational during peak periods.
Answered questions and provided information to customers about new software or hardware.
Loaded software, granted permissions, and configured hardware for new employees as part of on-boarding process.
Developed and maintained courteous and effective working relationships.
Worked effectively in fast-paced environments.
Provided professional services and support in dynamic work environment.

Program Manager

Apex Systems

04.2023 - 07.2023

Worked with Wireless team to trace and deploy wireless devices throughout company
Worked with various development teams to trace progress on testing, evaluating and deploying required software on wireless devices
Schedule meetings with different departments and teams to trace project progress
Tracked resources needed for project completion.
Managed and supervised, administrative and daily program operations, complying with policies and regulations.
Launched quality assurance practices for each phase of development
Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
Established milestones and objectives based on input from functional areas and stakeholders.
Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout program lifecycle.

Service Delivery Lead

Blackbox

06.2021 - 02.2022

Assigned tasks to team to prep for onsite engagement
Coordinated meeting times and engagements for prep to get team members onsite
Coordinated times for interviews and selection of IT staff
Assisted team mates with getting on line with client's networks and hardware
Conducted regular team meetings to review progress, address challenges, and share best practices.
Proved successful working within tight deadlines and fast-paced environment.
Created new documentation for processes needed for end client
Created update plan for existing Data Center
Created relocation plan for relocating high availability hardware to DR location
Scheduled needed meeting with other departments to start coordination process for update plan.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Served as primary point of contact for clients, addressing concerns promptly and professionally.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Data Center Operations Lead / Manager

Wake Forest Medical Center

04.2018 - 06.2021

Rack and cable network infrastructure hardware
Managed and maintain hardware life cycle
Manage and maintain inventory for data center
Assisted in PCI compliance for Data Center Operations
Monitored and resolved hardware issues
Manage system images for server hardware
Created documentation for network routing, server locations and IP Schemas
Created and maintained power usage and location data for hardware within the data center
Monitored, managed and resolved power balance issues
Monitored, managed and resolved load balance issues
Used putty and SSH protocol to connect to switches, routers and servers
Using Linux environment commands to configure servers for network access
Troubleshoot and diagnose PC related issues
Troubleshoot and resolve Windows and Linux OS related issues
Configuring a variety of routers and switches in the data center for use on private and public networks
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed organizations expectations.
Planned daily repair queue for other techs
Cultivated interpersonal skills by building positive relationships with others.
Demonstrated respect, friendliness and willingness to help wherever needed.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Excellent communication skills, both verbal and written.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Identified issues, analyzed information and provided solutions to problems.
Ran and manage cables for a clean looking environment
Created and maintained rack elevations sheet, for server, router, and switch locations
Maintained group wiki for support group
Monitored, managed and collected data on cooling usage with in data center space
Worked closely with vendors to repair, maintain and update UPS, Batteries, Crack units, and PDU devices
Analyzed hot and cold aisle and made adjustments to balance temperatures inside data center rows
Monitored servers with solar winds
Managed tickets through service now
Managed project tasks for various data center needs.
Defined clear targets and objectives and communicated to other team members.
Delegated high volumes of work to empower team, build trust, and assist with professional development.

Data Center Operations Technician

Interface Security Systems

06.2013 - 10.2017

Rack and cable network infrastructure hardware
Managed and maintain hardware life cycle
Manage and maintain inventory for data center
Assisted in PCI compliance for Data Center Operations
Monitored and resolved hardware issues
Manage system images for server hardware
Created documentation for network routing, server locations and IP Schemas
Created and maintained power usage and location for hardware with in the data center
Monitored, managed and resolved power balance issues
Monitored, managed and resolved load balance issues
Planned daily repair queue for other techs
Used putty and SSH protocol to connect to switches, routers and servers
Troubleshoot and diagnose PC related issues
Troubleshoot and resolve Windows and Linux OS related issues
Using Linux environment commands to configure servers for network access
Configuring a variety of routers and switches within the data center for use on private and public networks
Ran and manage cables for a clean looking environment
Created and maintained rack elevations sheet, for server, router, and switch locations
Created and maintained power usage and location data for hardware within the data center
Maintained the group wiki for support group
Managed project tasks for various data center needs.

Data Center Operations Lead

Mozy.com

01.2012 - 06.2013

Assist in maintaining data integrity across all severs in the data center
Using Linux command line structure to disable and unmounted drives for replacement
Rack, cable, and power new hardware for new services required for Mozy environments
Worked closely with other departments to help provide maximum quality of service
Performed troubleshooting steps to resolve Hardware and Software issues with servers
Ran network copper and fiber to new servers, switches, and routers
Created and maintained Rack elevation spreadsheets for management of server and network hardware
Audited power usage across racks to maintain proper balance and redundancy
Managed project tasks for various data center needs
Created documentation for network routing, server locations and IP Schemas
Created and maintained power usage and location for hardware with in the data center
Monitored, managed and resolved power balance issues
Monitored, managed and resolved load balance issues
Used putty and SSH protocol to connect to switches, routers and servers.

Summary

Overview

Work History

IT Support Specialist

Program Manager

Service Delivery Lead

Data Center Operations Lead / Manager

Data Center Operations Technician

Data Center Operations Lead

Education

Bachelor of Science - Information Security Systems

Skills

Certification

Timeline

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