Deven Sullivan
Antioch,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Senior Technical Support Analyst
Cigna
Nashville, Tennessee
04.2020 - 03.2024
- Configured, tested, maintained, monitored, and troubleshot operating systems and application software.
- Supported the development team during the deployment process by providing guidance on best practices for system configuration.
- Assisted with testing changes prior to release into production environment in order to minimize risks associated with deployments.
- Tested applications before deployment to ensure compatibility with existing systems.
Grievance Coordinator
Cigna
Nashville, Tennessee
01.2017 - 04.2020
- Conducted thorough investigations into customer grievances by interviewing health care providers, reviewing relevant documents, and gathering evidence.
- Monitored progress of grievance cases throughout the entire process to ensure timely completion.
- Drafted letters notifying customers of decisions made regarding their grievances.
- Assisted in the development and implementation of training programs for new employees.
- Provided support to existing staff on various tasks and duties.
Customer Support Specialist
Cigna
Nashville, TN
12.2015 - 01.2017
- Assisted with customer requests and answered questions regarding Medicare Health Insurance to improve satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Financial Advisor Assistant
Waddell & Reed
Nashville, TN
02.2011 - 12.2014
- Assisted with the preparation of financial plans and presentations to clients.
- Conducted research on investment opportunities and provided recommendations to advisors.
- Performed portfolio analysis for existing clients, including asset allocation reviews and risk and return assessments.
Education
BBA -
Rasmussen College
Lake Elmo, MN01-2018
Associate of Arts - Business Administration
Volunteer State Community College
Gallatin, TN04-2013
Skills
- Support Response Coordination
- Operational Planning
- Technology Integration
- Application Troubleshooting
- Training And Coaching
Timeline
Senior Technical Support Analyst
Cigna
04.2020 - 03.2024
Grievance Coordinator
Cigna
01.2017 - 04.2020
Customer Support Specialist
Cigna
12.2015 - 01.2017
Financial Advisor Assistant
Waddell & Reed
02.2011 - 12.2014
BBA -
Rasmussen College
Associate of Arts - Business Administration
Volunteer State Community College