Deven Young
McDonough,GA
Summary
20+ years Customer service with exceptional versatility and adaptability with a willingness to learn. 10+ years Information technology/Helpdesk, Network Security and Administration 20+ years Solid managerial and administrative experience 12+ years Proven track record top 10% sales associate 15+ years Real Estate & Property Management, Leasing and Marketing Good communication and team-building skills successfully managed 15 personnel shop Troubleshooting and problem solving skills with close attention to detail ability to manage multiple tasks in a pressured environment. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated individual brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
27
27
years of professional experience
Work History
Defense Messaging System Supervisor
United States Air Force
- Installed, configured, trouble shot, administered, and maintained all DMS software and hardware for PC and servers
- Developed a continuity reference library and taught DMS user training
- Lead DMS base upgrade migration (2.0 and 3.0).
Broker/Owner
DYOUNG Investments & Property Management
05.2012 - Current
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds
- Coordinate all facilities maintenance, manage all vendor relationships and routinely inspects property
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer service
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
- Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
- Participated in ongoing professional development opportunities, staying current on industry advancements and enhancing skills to better serve clients.
- Streamlined internal processes by implementing new technology solutions, reducing administrative tasks and freeing up more time for client relationship management.
- Managed clients'' financial portfolios with a focus on risk management and diversification for optimal returns.
- Worked closely with other professionals such as attorneys and accountants to provide comprehensive financial planning services for high-net-worth individuals.
- Networked to identify potential new clients and expand geographic territories.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Senior Enrollment Counselor
Grand Canyon University
02.2012 - 09.2014
- Guides prospective students through the University’s admissions processes including answering questions relating to program requirements, transfer credits, payment options, etc
- Ensures students have a solid understanding of the time commitment, technology and skills required to be a successful online learner
- Introduces new students to the online learning environment
- Streamlined application processes for increased efficiency and improved applicant experience.
- Assessed marketing materials regularly for accuracy and relevancy while suggesting improvements when necessary.
- Mentored new Enrollment Counselors in best practices for relationship-building and recruitment techniques.
Leasing Agent
Golba Group Property Management
10.2007 - 05.2012
- Investigate clients' financial and credit status in order to determine eligibility for financing
- Identified most effective methods to market vacant space to prospective tenants through leasing agents, advertising, or other methods to decrease time on market
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Review properties for clients to identify properties that met the needs and expectations of the clients.
Realtor
Keller Williams Professional Partners
05.2005 - 10.2007
- Real Estates Sales, Marketing, Advertisement and Contract Negotiation
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Interview clients to identify their desires for a home ownership
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases
- Coordinate property closings, overseeing signing of documents and disbursement of funds
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
Network/Helpdesk Supervisor
United States Air Force
01.1997 - 01.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize
- Handled customer complaints, resolved issues, and adjusted policies to meet changing
- Maintained compliance with USAF policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Network/Helpdesk Administrator
United States Air Force
01.1997 - 01.2005
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
Network Security
United States Air Force
02.1997 - 01.2005
- Administered and maintained hardware/software tools to enhance security of base network
- Performed internal network security assessments, using Internet Security Scanner (ISS) and On-Line Survey (OLS)
- Install, upgrade, and configured hardware and software
- Briefed leadership on the information protection posture of the base network on a recurring bases.
Education
Ed.D Organizational Development - Business Management
Grand Canyon University
Phoenix, AZ01.2027
M.A. Specialized Ministries -
Southwestern College
01.2009
B.S. Computer Operations Technology -
Southwestern College
01.2005
Skills
- US Government Top Secret Clearance
- Team Building and Leadership
- Relationship Development
- Employee Supervision
- Business Administration
- Resourceful and Analytical
- Strategic Planning
- Budget Management
- Operations Management
- Executive Support
- Technical Support
- Financial Oversight
- Business Development
- Program Leadership
Timeline
Broker/Owner
DYOUNG Investments & Property Management
05.2012 - Current
Senior Enrollment Counselor
Grand Canyon University
02.2012 - 09.2014
Leasing Agent
Golba Group Property Management
10.2007 - 05.2012
Realtor
Keller Williams Professional Partners
05.2005 - 10.2007
Network Security
United States Air Force
02.1997 - 01.2005
Network/Helpdesk Supervisor
United States Air Force
01.1997 - 01.2005
Network/Helpdesk Administrator
United States Air Force
01.1997 - 01.2005
Defense Messaging System Supervisor
United States Air Force
Ed.D Organizational Development - Business Management
Grand Canyon University
M.A. Specialized Ministries -
Southwestern College
B.S. Computer Operations Technology -
Southwestern College