Devendra Karki
Princeville,HI
Summary
Experienced hospitality professional with 14+ years of expertise in hotel management, digital marketing, OTA sales, and guest relations. Proven track record of optimizing online travel platforms, driving revenue growth, and delivering exceptional customer service. Skilled in managing daily operations, enhancing customer satisfaction, and improving online reviews. Adept at social media marketing, team leadership, and ensuring efficient hotel operations.
Overview
14
14
years of professional experience
Work History
Assistant Manager cum Online Sales Representative
Himalayan Ghar Hotel
10.2022 - 08.2024
- Led OTA sales initiatives, improving hotel visibility across booking platforms (Booking.com, Expedia, Agoda, TripAdvisor)
- Achieved over 100 positive customer reviews mentioning personal service excellence
- Boosted overall hotel revenue through strategic pricing and online campaigns
- Managed digital marketing efforts, including SEO and social media, to attract more guests
Online Sales and Marketing Executive
Ramada Encore Kathmandu
05.2022 - 09.2022
- Optimized OTA presence with competitive pricing and enhanced online listings
- Ran social media marketing campaigns, driving engagement and increasing bookings
- Contributed to revenue analysis and sales growth through strategic promotions
Customer Service Representative
Ai Boutique Hotel
08.2018 - 09.2020
- Ensured high guest satisfaction, addressing concerns and enhancing service standards
- Managed OTA marketing and guest reviews, improving the hotel's online reputation
- Led staff training in hospitality and guest relations
Hotel Manager
Taleju Boutique Hotel
02.2017 - 06.2018
- Managed day-to-day hotel operations, including front desk, housekeeping, and food services
- Led OTA sales efforts and implemented marketing strategies to increase revenue
- Fostered team building and staff development to improve overall efficiency
Customer Service Representative
Landmark Hotel
11.2015 - 12.2016
- Oversaw revenue generation through OTAs, digital marketing, and social media channels
- Improved customer satisfaction by addressing feedback and maintaining high service standards
- Led a team in optimizing hotel listings and rates on travel platforms
Front Desk Receptionist
Alpine Hotel and Apartment
01.2012 - 10.2015
- Handled guest relations, ensuring smooth check-ins/outs and exceptional service
- Assisted in OTA marketing efforts, contributing to online sales and bookings
Front Office Receptionist (Night Shift)
Backyard Hotel
05.2010 - 09.2011
- Provided night shift guest services, managed cash audits, and responded to guest requests
- Coordinated reviews and ensured smooth night operations
Education
High School Diploma -
Welhams College of Management
Skills
- OTA knowledge, review management
- Marketing knowledge
- Customer Relationship Management (CRM)
- Hospitality services
- Time Management
- Multitasking Abilities
- Negotiation
- Customer service and satisfaction
- Skilled in SMM, online marketing
- Travel Coordination
- Data Entry
- Teamwork and Collaboration
- Researching skills
- Multitasking
- Problem-solving skills
- Communication
- MS Office
- Google Analytics
Volunteer Experience
All Hands and Hearts Network, Volunteered, Jalpa, Volunteered with All Hands and Hearts Network for a school-building project in Jalpa, Nuwakot, after the 2015 Nepal earthquake.
Languages
English
Professional
Hindi
Full Professional
Nepali
Native/ Bilingual
Timeline
Assistant Manager cum Online Sales Representative
Himalayan Ghar Hotel
10.2022 - 08.2024
Online Sales and Marketing Executive
Ramada Encore Kathmandu
05.2022 - 09.2022
Customer Service Representative
Ai Boutique Hotel
08.2018 - 09.2020
Hotel Manager
Taleju Boutique Hotel
02.2017 - 06.2018
Customer Service Representative
Landmark Hotel
11.2015 - 12.2016
Front Desk Receptionist
Alpine Hotel and Apartment
01.2012 - 10.2015
Front Office Receptionist (Night Shift)
Backyard Hotel
05.2010 - 09.2011
High School Diploma -
Welhams College of Management
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