Devendra Ramprasad
Queens Village,NY
Summary
Adept Automotive Technician/Manager with a proven track record at Nascar Auto Body, enhancing vehicle functionality and compliance. Specializes in engine repair and preventive maintenance, coupled with exceptional customer service skills. Successfully trained junior staff, improving team efficiency by 30%. Expert in troubleshooting and CRM, consistently delivering top-tier results.
Hardworking Automotive Technician with 25 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
13
13
years of professional experience
Work History
Automotive Technician/Manager of Operations
Nascar Auto Body
01.2014 - Current
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Complete maintenance, diagnostics and repair of all gasoline and diesel engines.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and heavy duty trucks.
Automotive Technician
T&R Preformance
12.2011 - 12.2013
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed safety and emissions inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Service Writer
Pep Boys
08.2011 - 09.2011
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Resolved issues by coordinating with service department.
Education
GED -
University of New York State
Queens, NY05.2012
Automotive Service And Repair - Automotive Technology
Apex Technical School
Long Island City, NY10.2000
Skills
- Issue Resolution
- Preventive Maintenance
- Alignments experience
- Parts Replacement
- Customer Service
- Rebuilding engines
- Electrical experience
- Engine repair
- Troubleshooting skills
- Hand and power tools
- Transmissions
- Customer Relationship Management (CRM)
Timeline
Automotive Technician/Manager of Operations
Nascar Auto Body
01.2014 - Current
Automotive Technician
T&R Preformance
12.2011 - 12.2013
Service Writer
Pep Boys
08.2011 - 09.2011
GED -
University of New York State
Automotive Service And Repair - Automotive Technology
Apex Technical School
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