DEVENDRAN PILLAY
1295 17th Avenue Apt 4 San Francisco ,California
Summary
Team-oriented 8121 Transit Fare Inspector (Acting Supervisor/Investigator) with more than twenty years experience in transit security. Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Fare Inspector
Transit, SFMTA City & County of San Francisco
11.2006 - Current
- Transit fare enforcement on Muni system; enforce the rules and regulations set by the SFMTA
- Face to face communication with the public who may be rude and hostile
- Working in inclement weather and varying hours including weekends, holidays and evening; issue citations for fare evasion
- Prepared reports and appeared and testified in traffic court
- Wrote reports on activities performed and unusual incidents observed.Patrolled designated districts on Transit vehicles to inspect for fare media and enforcement.Check Passenger for fare media on Public transit using electronic clipper reader
- Customer Service and worked special events during parades and sporting events
- Worked in inclement weather, standing, walking, running and lifting
- Immediately reported fires, Called and coordinated with police, fire and EMT services
- I was elected union shop steward and compiled and wrote the new contract for Local 250 A-9132 Transit fare Inspector which is currently being implemented and used
- Operate two-way communications and safety equipment; directed traffic in emergency and congested situations.
Acting, Inspector Supervisor/Investigator
8121 Transit Fare, SFMTA CITY AND COUNTY OF SAN FRANCISCO
01.2015 - 06.2022
- Investigate alleged transit violations of fare policy rules and regulations
- Supervised fare inspectors in the field
- Input employees hours on daily attendance, time off and overtime hours worked on a daily basis
- Conducted daily briefings for both Swing 1 & 2 shifts.Kept excel spreadsheet on transit inspector’s attendance and performance
- Assisted in all operations plans for special events; Maintained high level of customer service and general information and assistance to the public
- Wrote reports and used progressive discipline when doing an investigation on transit fare inspectors
- Supervised 10/20 transit inspectors on a daily basis collecting daily stats and citations
- Implemented the pilot program for after lunch checks with the Swing Shifts and it has increased motivation amongst the swing squad
- Supported management on all special events and monitored all overtime that was worked
- Implemented and changed the color scheme of paper that will be used to track down over time that management approved and resolved any payroll issues
- Coordinated with supervisors or manager; liaison officers and other outside agencies regarding safety and preventive maintenance
- Delegate assignments to staff and coordinate with other city department heads for deployment of staff
- Handle PSR investigation and assist with other assignments from management on a daily basis
- Respond and investigate any assaults on fare inspectors and or workers comp claims
- Drafted reports or journal entries for management related to performance or tardiness or ongoing investigations
- Issuing citations for violations of the transit code (TRC).
Education
MBA- Master of Business Administration - Business Administration And Management
The University International ISABEL I CASTILLA
Barcelona08.2022
Bachelor of Arts - Criminal Justice
Carter University
05.2005
Certification - Administration of Justice
College of San Mateo
San Mateo, CACertified Management Professional Certification
MSI
Skills
- Conflict resolution tactics, Proficient in
- MS Office, Outlook, Excel
- Calm under pressure, Detail-oriented
- Composed, Organized
- Exceptional problem solver, Patient and diligent
- Team player, Decisive, Reliable
- Strong communication skills, Analytic thinker
Accomplishments
- Earned Employee of the year" recognition" in 2015.
- Supervised team of 10-15 staff members.
- Improved inspection accuracy by adopting modern standards and technologies.
- Documented and resolved PSR which led to positive results.
Timeline
Acting, Inspector Supervisor/Investigator
8121 Transit Fare, SFMTA CITY AND COUNTY OF SAN FRANCISCO
01.2015 - 06.2022
Fare Inspector
Transit, SFMTA City & County of San Francisco
11.2006 - Current
MBA- Master of Business Administration - Business Administration And Management
The University International ISABEL I CASTILLA
Bachelor of Arts - Criminal Justice
Carter University
Certification - Administration of Justice
College of San Mateo
Certified Management Professional Certification
MSI
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