Devenee Hill
Vallejo,CA
Summary
Detail-oriented professional with experience in Microsoft Office, Customer Service, and Team Management. Recognized as hard-working by peers; focused on delivering results and achieving goals. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communications Specialist
Allied Universal
Richmond, Ca
10.2018 - 09.2023
- Scheduling coverage for all calls off and unforeseen emergencies, Managing all repairs through ORR Protection, and Ensuring all training / CBT documents are complete. Submitting requests to the on-duty battalion chief for downloading the video archive upon request from OPS and AUS management. Knowledge of how to pull and save video footage when needed Keeping abreast of any new procedures and standards related to dispatchers Update training job qualifications standard for dispatchers Complete IT service requests on behalf of dispatchers Ensuring all equipment is in working order Additional phone support during emergencies
- Maintained professionalism and efficiency while working closely with leadership.
Chevron Emergency Services Business Support
Chevron
Richmond, Ca
11.2019 - 09.2023
- Job priorities Dispatcher, Administrative Support, managing high call volume, customer service, managing Facility Security Officer (FSO) calendar, record keeping principles, hiring manager, assisting with security investigations including reviewing camera footage when requested, submitting PNG requests Gate log reporting TWIC Escort Trainer Updating Facility Security Plan quarterly In charge of ensuring the FSO's Security Presentation is updated, accurate and accessible to management
- For this role, I had a strong understanding of security, medical, fire, and environmental incident reports and was able to audit them for accuracy. You should also be familiar with compliance reports running in the OSCA database, particularly for drug tests and background verification. Experience in logistics, event planning, and facility access management, including traffic control, is also a plus. Audits, knowledge of Responsible for completing and closing out all reports in the Resolver System Complete and close out ISMS Reports (Investigations) Responsible for adding/updating Motor vehicle accident/ Motor vehicle crash information on Chevron HES webpage (SharePoint) Responsible for filing Declaration of Ship Security reports Knowledge of Retention Policy & Coast Guard audit process Responsible for updating TWIC escort list, Material pass list Manage to input and filling all Security reports and storing all security reports Created PowerPoint presentations for internal or external audiences at events or conferences. I have maintained relationships with key stakeholders by attending networking events and meetings and confirming visitor identification before granting entry into the building.
Dispatcher
Allied Universal
Richmond, Ca
11.2016 - 01.2018
- Monitor video coverage (CCTV). Responsible for adding visitors to the ID Credential System, updating badges, and training to the IPASS system
- Communicating with NextGen (Camera Support) about camera issues. Knowledge of PMAO: I am responsible for sending out weekly refinery tests.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security-related activities.
- Provided escorts for visitors as needed throughout the facility.
- Assisted with crowd control during significant events held at the facility.
- Managed all communication systems between officers stationed throughout the facility.
- Greeted staff, guests, vendors, contractors. Upon arrival at the facility entrance.
- Adhered to post orders while maintaining a visible presence around the property.
- Investigated all incidences on the premises.
Security Officer/Administrative Assistant
Allied Universal
Richmond, Ca
11.2014 - 11.2016
- Knowledge of the Lenel system Knowledge of the badging system (Extend, issue, add/remove access, and submit paperwork for CAI badges Make new badge profiles for contractors and Chevron Personnel. Issue parking passes. Verify that all training and compliance are complete.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Resolved customer complaints related to service issues or delays.
- Received and dispatched calls for emergency services.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Participated in team meetings discussing changes in procedures or processes.
Security Officer
DP Security
Richmond, Ca
11.2012 - 11.2014
- Daily Activity Reports Screen all vehicles Verify vehicle passes Allow/deny entry into the facility Ground patrols
- Participated in training sessions to stay current on security trends and best practices.
- Monitored entrances and exits for unauthorized personnel or prohibited items on the premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification before granting entry into the building.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on the premises and contacted appropriate authorities if necessary.
- Maintained accurate logs of all security-related activities.
- Provided escorts for visitors as needed throughout the facility.
- Assisted with crowd control during significant events held at the facility.
- Greeted staff, guests, vendors, contractors. Upon arrival at the facility entrance.
- Assisted other departments as needed, such as with deliveries from vendors or contractors.
- Adhered to post orders while maintaining a visible presence around the property.
- Thoroughly prepare detailed reports regarding daily activities, unusual occurrences, and maintenance issues, ensuring that all relevant information is documented and shared.
Security Officer
Personal Protective Services
Richmond, Ca
11.2011 - 11.2012
- Security Guard
- Provided customer service assistance to staff and visitors in a professional manner.
- Reviewed security logs to ensure proper documentation was maintained.
- Issued visitor badges and access cards to authorized personnel.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
Education
Associate in Science (A.S.) - Medical Radiologic Technology
Contra Costa College
San Pablo, CA06-2025
High School Diploma -
El Camino High School
06.2007
Skills
- Case Management
- Relationship Building
- Attention to Detail
- Time Management
- Customer Service
- Life Skills Development
- Problem-Solving
- Teamwork and Collaboration
- Professionalism
- Excellent administrative abilities
- Microsoft Suite
- Team Management
- Staff Training
- Records and Database Management
- Volunteer Relations
Certification
- CPR Certified
- BLS Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chevron Emergency Services Business Support
Chevron
11.2019 - 09.2023
Communications Specialist
Allied Universal
10.2018 - 09.2023
Dispatcher
Allied Universal
11.2016 - 01.2018
Security Officer/Administrative Assistant
Allied Universal
11.2014 - 11.2016
Security Officer
DP Security
11.2012 - 11.2014
Security Officer
Personal Protective Services
11.2011 - 11.2012
Associate in Science (A.S.) - Medical Radiologic Technology
Contra Costa College
High School Diploma -
El Camino High School