Deveni Morris
Oakland,CA
Summary
I am a hard working, motivated, self starter. I take the initiative in every instance to exceed my clients and or employer's expectations. I am reliable and always prompt in order to avoid any delays in planned activities or daily tasks. I am an honest human who values integrity and respect and loves to obtain and maintain genuine relationships whether that be personal or business. Being that the majority of my work experience is customer support, having a strong work ethic is something that I am passionate about and I always do my best to ensure that my work reflects that.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Domestic Worker
Self-employeed
03.2020 - Current
- Swept, mopped and polished non-carpeted floors to maintain streak-free shine.
- Organized household spaces for optimal functionality, decluttering areas and implementing efficient storage solutions.
- Managed housekeeping scheduling and planning.
- Streamlined household operations by effectively managing daily tasks, such as laundry, meal preparation, and errand running.
- Maintained a safe and sanitary environment for clients through thorough cleaning and disinfection procedures.
- Sought out enrichment opportunities to improve social connections and emotional wellbeing.
- Supported family members during periods illness injury recovery providing additional assistance required.
- Tracked expenses, balanced checking account and paid bills on time.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Security Officer
Allied Universal Security Services
07.2017 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Shift Supervisor
Securitas Security Services USA
05.2014 - 06.2017
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
- Strengthened relationships with key stakeholders by maintaining open and transparent communication channels.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
- Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.
- Conducted regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
- Conducted regular patrols of facility to detect and deter security threats.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Customer Service Representative
Target
12.2011 - 04.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Psychology
Berkeley City College
Berkeley, CA05.2026
Skills
- Security Guard License
- Incident Reporting
- Report Writing
- Detail Oriented
- Superior customer service
- Access Control
- Relationship building and management
- Conflict de-escalation
- Visitor tracking
- Work ethic
- Reliability
- Punctuality
- Verbal and written communication
- Patrol techniques
- Legible report writing
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Adaptable and Flexible
- Team Player
- Team Leadership
- Attentive and Observant
- Cleaning Expertise
- Housekeeping Techniques
- Home maintenance
- Laundry proficiency
- Discretion and Confidentiality
- Guest Greeting
- Organizational abilities
- Housekeeping
- Health and safety compliance
- Professional Appearance
- Multitasking and Organization
- Client satisfaction
- Building Positive Rapport
- Valid Driver's License
- Strong Work Ethic
- Data Entry
- Administrative Support
Certification
Guard Card Certification
Timeline
Domestic Worker
Self-employeed
03.2020 - Current
Security Officer
Allied Universal Security Services
07.2017 - 03.2020
Shift Supervisor
Securitas Security Services USA
05.2014 - 06.2017
Customer Service Representative
Target
12.2011 - 04.2014
Psychology
Berkeley City College