Devenie Santell
Harrisburg,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Social Worker Care Transitions Unit
Hershey Medical Center
12.2023 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
Therapist
Kindred Treatment Center
02.2023 - Current
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Counseled individuals and families to bring awareness of problems, deal with crisis situations and develop action plans.
Precertification Case Manager
UPMC
08.2021 - 12.2023
- Collected pertinent documentation to ensure members meet qualifications for psychiatric or substance use hospitalization or program qualifications
- Confirm accuracy of ICD-10 diagnosis and complete precertification documentation for MH/SUD
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Social Work Manager
Fresenius Kidney Care
10.2020 - 02.2023
- Serve as subject matter expert for psychosocial matters when collaborating with other MSWs and members of the Quality Team
- Identify clinical quality improvement opportunities to achieve CMS Conditions for Coverage and quality program requirements
- Provide general direction, social work guidance related to appropriate theoretical perspectives and feedback based upon professional standards and company guidelines to support facility MSWs in achieving the desired outcomes in the following: quality, patient satisfaction, teamwork, unit culture, and employee satisfaction
- Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters
- Manage orientation and training of all new master social workers within the assigned area with the assistance of Clinical Educators, Regional MSW Manager, facility MSW and other disciplines
- Provide communication and ongoing training required for existing facility social work to enhance clinical competencies and meet policies and procedures individually and/or through area meetings.
- Conducted performance evaluations for social work staff members, identifying areas of strength as well as opportunities for growth and improvement.
Social Worker
Fresenius Kidney Care
04.2015 - 10.2020
- Provided case management services to patients with ERSD receiving chronic treatment through in-center and home dialysis
- Conduct ongoing psycho-social assessment & develop plan of care in conjunction with collected data
- Provide therapeutic support to patients and families based on needs/concerns identified
- Complete Kidney Disease Quality of Life, Patient Health Questionnaire, Depression screens, and other renal-related screening to conduct level of intervention and modification of Plan of Care
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Monitor insurance coverage; applying for grants and PAPs accordingly
- Assist in the reduction of financial stressors related to medical care and prescriptions cost through community resource connection; in-house assistance
- Collaborate with IDT to assist patient in the management of chronic treatment with a comprehensive approach.
Therapist
Compass Family and Community Services
09.2017 - 05.2019
- Provide therapeutic intervention to residents at the Crisis Stabilization Unit at Riverbend Center (a residential unit serving individuals with chronic mental illnesses and psychological concerns)
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Assist in stabilization of patients stepping down from in-patient psychiatric units or diverted from in-patient psychiatric admission at the ER level
- Develop, revise, and review plan of care, in conjunction with resident, identifying and managing goals towards a successful discharge.
Social Worker
St. John XXIII Home
06.2013 - 04.2015
- Provide case management services to residents and families within skilled care and short term rehab
- Conduct comprehensive psycho-social evaluations & develop care plans based on collected data
- Provide therapeutic support to residents and families based on identified need
- Complete designated portions of MDS through data collection, resident screening, and family interview
- Hold Resident Council meetings for residents able to contribute to the resolve of concerns and participate in the betterment of the facility
- Responsible for chairing Behavioral Assessment Team meetings for the monitoring of psychotropic medication and review of resident behaviors related to significant MH or dementia-related concerns
- Assist with discharge plan including placement arrangements, securement of community resources, or palliative care involvement.
Social Worker
The Ellwood City Hospital BHU
07.2012 - 06.2013
- Provide case management services to patients admitted to the geriatric behavioral health unit
- Conduct psycho-social evaluations, developing patient care plan, to include discharge planning
- Provide therapeutic support to patients and families experiencing effects of dementia and senior adult MH
- Assist with strengthening coping skills of the patient and family while in-patient within acute care setting
- Complete referrals to community based services based on the identified needs of the patient/family
- Conduct utilization reviews; providing clinical information for additional insured coverage for continued hospital stay and the initiation/augmentation of medication approval
- Assist with discharge planning; including placement arrangements and/or additional community resource involvement for the patient or family.
Social Worker
Heartland Hospice
12.2008 - 08.2012
- Provide case management services to patient and families; including development of advance directives & end of life arrangements
- Conduct psycho-social evaluations, involving the patient and the family in the development of plan of care
- Provide therapeutic support and palliative care efforts to patients and families facing end of life
- Assist with strengthening coping skills and impending loss and grief
- Complete referrals to community based services based on the identified needs of the patient/family.
Program Specialist
Mercer County Children and Youth
01.2011 - 11.2011
- Complete licensure evaluation and orientation process for resource care applicants
- Review licensure of existing resource care parent to ensure compliance with state mandates
- Recruit potential resource care parents
- Complete Interstate Compact evaluations for out-of-state requests
- Fulfill all duties of Educational Liaison mandates
- Create various policies for agency enhancement and in accordance with regulatory updates
- Review existing service provider contracts and maintain service provider meetings
- Responsible for new hire orientation and ongoing training of various aspects of job-related duties.
Counselor
Community Counseling Center
04.2010 - 01.2011
- Conduct psycho-social evaluations & develop patient care plans in conjunction with collected data
- Provide therapeutic services to adolescents and adults with various mental health diagnoses
- Provide therapeutic services to sexual abuse victims and assist with resolving relationship issues
- Assist in the development of treatment plans and client-need assessments; ensuring the treatment plan is developed at an age-appropriate and functional level of the individual.
Casework Supervisor
Mercer County Children and Youth
01.2002 - 01.2011
- Manage intake unit; providing direct supervision to caseworkers conducting general protective services, physical abuse and sexual abuse investigations
- Ensure all points of investigation were completed by caseworker to mandated standards
- Manage ongoing services unit; providing direct supervision to caseworkers providing case management to families experiencing general protective service, physical abuse, and sexual abuse concerns
- Oversee and monitor all aspects of case management services to children and families
- Review & edit court documents to ensure compliance of agency policies & professional standards
- Review service plans to ensure goals are being met in compliance with regulatory mandates and agency policies
- Ensure the service plan relates to the family’s perception of the impact of the abuse
- Instrumental in developing various policies of operation within the agency.
Intake Caseworker
Mercer County Children and Youth
10.1995 - 12.2001
- Investigate child physical and sexual abuse and neglect referrals through interviews with child, siblings, parents, and alleged perpetrators
- Interact with all collateral contacts to include law enforcement, school employees, & medical professionals to determine status of referrals
- Review and assess areas of risk related to the functioning of the child, parents, and family
- Focus on the strengths and resources of the family and determine protective capacities for keeping the children safe within their home environment
- Initiate the placement of a child in substitute care through court proceedings
Education
Master of Social Work - Social Work
University of Pittsburgh
Pittsburgh, PA04.2008
Bachelor of Arts - Social Work
Youngstown State University
Youngstown, OH06.1995
Skills
- Social Services
- Case Management
- Psychosocial assessment
- Case Documentation
- Motivational Interviewing
- Attention to Detail
- Crisis Intervention
- Client Advocacy
- Conflict Resolution
- Self-awareness
- Analytical Thinking
- Compassionate
Certification
- PA LSW #SW126976, 04/2008, Present
- OH LSW #SW1601248, 12/2016, Present
- MD LSW #SW29476, 12/2022, Present
Affiliations
- Eastern Regional Kidney Foundation, President, 2018, 2022
- Nephrology Social Work Certification, 2023
Timeline
Social Worker Care Transitions Unit
Hershey Medical Center
12.2023 - Current
Therapist
Kindred Treatment Center
02.2023 - Current
Precertification Case Manager
UPMC
08.2021 - 12.2023
Social Work Manager
Fresenius Kidney Care
10.2020 - 02.2023
Therapist
Compass Family and Community Services
09.2017 - 05.2019
Social Worker
Fresenius Kidney Care
04.2015 - 10.2020
Social Worker
St. John XXIII Home
06.2013 - 04.2015
Social Worker
The Ellwood City Hospital BHU
07.2012 - 06.2013
Program Specialist
Mercer County Children and Youth
01.2011 - 11.2011
Counselor
Community Counseling Center
04.2010 - 01.2011
Social Worker
Heartland Hospice
12.2008 - 08.2012
Casework Supervisor
Mercer County Children and Youth
01.2002 - 01.2011
Intake Caseworker
Mercer County Children and Youth
10.1995 - 12.2001
Master of Social Work - Social Work
University of Pittsburgh
Bachelor of Arts - Social Work
Youngstown State University
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