DEVEN KASPER
Coral Springs,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized and professional with over 16 years of international business experience across various roles. Specialties include Sales Administration (10+ years), Process Improvement Management (5+ years), Operations Support, and Environmental Health and Safety Specialist in Healthcare.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Corporate Environmental Health and Safety Specialist
BHSF Baptist Health South Florida – Bethesda West & East Hospital
2022.05 - Current
- Lead Environment of Care Rounds (EOC) and collect data for EOC Committee Meetings
- Present as a visible leader, influencing and motivating while modeling BHSF operating principles
- Build strong partnerships with Facilities, Quality and Infection Control, as well as Leaders to drive positive and continuous safety improvements and compliance
- Participate in morning safety huddles with Leadership
- Provide timely assistance and consistent interpretation of BHSF policies/procedures and regulatory requirements
- Stay up to date with trends and best practices and provide sharing opportunities across the organization
- Conduct Hazard Assessments for Plumbed Emergency Eyewash and Shower
- Conduct Training and Education on Life Safety and EOC to staff and Leaders
- Lead and ensure compliance for Fire Drills (approx
- 16 per year)
- Knowledge of OSHA standards and compliance to support Leadership
- Assist with accreditation surveys and government inspections
- Safety Officer Deputy.
Operations Manager
Private Label Express
2021.03 - 2022.04
- Researched market trends
- Organized distribution operations, as well as product shipments (domestic and overseas)
- Optimized organizational operations by forecasting stock levels
- Developed a database showing current stock levels
- Maintained various daily reports (Examples: unpaid invoices, packed not shipped, stock levels)
- Creating reports for the CEO (current stock in USD, current orders in USD, product trend analysis, new vs repeat customer orders)
- Maintaining and overseeing payable and receivable accounts
- Providing superb service and communication to customers and vendors
- Preparing invoices, purchase orders, and reports
- Organizing and controlling shipping documents (domestic and international)
- Assisting in production management and managing inventory control.
Ecom Member Service Agent
SITEL
2020.04 - 2020.06
- Customer Service Agent for COSTCO
- Assisting members with order/delivery/complaint/type of shipment and general product-related questions, website issues, login resets, arranging replacement orders, and returns.
Owner and CEO
SwissConnect LLC
2019.04 - 2020.06
- Providing specialized services to homeowners to ensure vacation properties have the appropriate routine care needed while the homeowners are out of the country/out of state.
Manager Warehouse Operations
BUCHER EMHART GLASS
2016.11 - 2017.11
- Responsible for worldwide warehouse operation in all functions; including receiving goods, cycle counts, complaint handling, inventory control, process improvements, and controlling and meeting KPIs
- Responsible for creating and maintaining SOPs and on-site audits
- Project Manager for entire warehouse relocation (7,000+ different part numbers) from OH to TN
- Overseeing the start-up, process implementations, on-site training, and constant monitoring of complete warehouse operation, establishing management meetings, and controlling KPIs
- Supervising and managing team members in Sweden, Malaysia, Switzerland, and the USA (23 people)
- With onboarding and necessary training.
Responsible for Health & Safety (Additional Duty)
BUCHER EMHART GLASS
2010.09 - 2017.11
- Responsible for reporting all incidents related to health & safety at HQ facility
- Conducting fire drills and fire training
- Audits on fire extinguishers, documentation
- Main liaison to fire and police department.
Customer Contact Parts Manager & Parts Logistics Manager
BUCHER EMHART GLASS
2015.04 - 2016.10
- Responsible for worldwide Sales Administration (team of 22 people)
- Onboarding and necessary training
- Streamlining processes, creating SOPs, and conducting internal audits
- Issuing customer quotations and orders
- Approving discounts
- Responsible for all 1st level escalations related to all sales administration issues (i.e
- Delayed customer orders, customer complaints)
- Responsible for the parts distribution center operation (USA & Europe)
- Frequent on-site visits to support training needs, problem-solving, and conducting on-site audits & meetings to ensure KPIs were met.
Quality Project and Process Manager
BUCHER EMHART GLASS
- 2015.03
- Successfully established a new centralized internal and external complaint handling system
- Successfully implementation of a new quality management system (400+ users worldwide)
- Creating training manuals and SOPs and providing (continuous) on-site training and implementing further updates/changes to the system
- Monitoring customer complaints by gathering data and producing reports
- Implementing corrective actions, short-term and long-term
- Managing team members in Sweden, UK, Malaysia, USA (7 people)
- Onboarding and training as needed.
Central Sales Manager / Supervisor – Major Quotes
BUCHER EMHART GLASS
2001.11 - 2010.08
- Establishing a budget price book for major equipment and integrated third-party (supplier) equipment
- Establishing Installation and Machine Start-Up guidelines for Quotations
- Establishing a streamlined quoting process by constantly monitoring performance (run-charts, data analysis)
- Daily preparation of quotations with technical specifications, costing, pricing, and payment terms
- Ranging from 50,000 Euro up to 50 million Euro
- Managing team members in Sweden, Germany, and Switzerland (9 people)
- Onboarding and training as needed.
Education
BBA - Business Administration
Handelsschule Institut Montana
Zugerberg, Switzerland05.1995
Skills
- Work ethic (Punctual, Reliable, Professional)
- Organization (Strong attention to detail, self-motivation, ability to multi-task)
- Communication (Presentation Skills, Active Listening, effective written Communication)
- Creativity (Open-mindedness, ability to think about a problem or task in a new way)
- Teamwork (Collaboration, Accountability)
- Leadership (Coaching, Strategic thinking, Goal-oriented, Problem-solving)
- Emotional Intelligence (Empathy, social skills)
- MS Office Suite
Certifications Education
- Six Sigma Black Belt I. Certificate, Sandholm Associates AB, Stockholm, Sweden, 08/01/08
- Human Resources Management Certificate, University of South Florida USF - Tampa, Florida, 12/01/20
- Project Management Qualified (PMQ), MSI Management and Strategy Institute – Downingtown, PA, 01/01/21
- Modern Management Tools Certificate, University of South Florida USF - Tampa, Florida, 12/01/20
- CJBAT (Criminal Justice Basic Abilities Test) Certificate, Pearson VUE, 09/01/21, 09/01/25
Volunteer Experience
Volunteer Firefighter in Fire Department - Hünenberg, Switzerland 2003 through 2017
Certification
- Six Sigma Black Belt - Sandholm Associates AB, Stockholm Sweden - 2008
- Human Resources Course Completion - USF University of South Florida - 2020
- Project Management Qualified - Management and Strategy Institute - 2021
- Florida Criminal Justice Basic Abilities Test - Passed - 2021
- 40-Hour OSHA HAZWOPER Technician - Certificate of Completion - 2023
Languages
German
Native or Bilingual
French
Limited Working
Timeline
Corporate Environmental Health and Safety Specialist
BHSF Baptist Health South Florida – Bethesda West & East Hospital
2022.05 - Current
Operations Manager
Private Label Express
2021.03 - 2022.04
Ecom Member Service Agent
SITEL
2020.04 - 2020.06
Owner and CEO
SwissConnect LLC
2019.04 - 2020.06
Manager Warehouse Operations
BUCHER EMHART GLASS
2016.11 - 2017.11
Customer Contact Parts Manager & Parts Logistics Manager
BUCHER EMHART GLASS
2015.04 - 2016.10
Responsible for Health & Safety (Additional Duty)
BUCHER EMHART GLASS
2010.09 - 2017.11
Central Sales Manager / Supervisor – Major Quotes
BUCHER EMHART GLASS
2001.11 - 2010.08
Quality Project and Process Manager
BUCHER EMHART GLASS
- 2015.03
BBA - Business Administration
Handelsschule Institut Montana
- Six Sigma Black Belt - Sandholm Associates AB, Stockholm Sweden - 2008
- Human Resources Course Completion - USF University of South Florida - 2020
- Project Management Qualified - Management and Strategy Institute - 2021
- Florida Criminal Justice Basic Abilities Test - Passed - 2021
- 40-Hour OSHA HAZWOPER Technician - Certificate of Completion - 2023
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