Deven Murphy

Core Responsibilities:

• Freight Handling: Unloading trucks, moving merchandise from receiving to the sales floor, and loading customer orders.
• Inventory & Documentation: Reading shipping documents, verifying orders, updating inventory records, and maintaining stock accuracy.
• ** Equipment Operation:** Operating forklifts and other equipment for moving heavy materials.
• ** Store Readiness:** Ensuring the store is fully stocked and ready for business daily.
• ** Customer Service:** Interacting with customers, often providing assistance with products or loading vehicles.

Specialist-Level Duties (Above Standard Receiving):

• Returns & Markdowns: Processing Return to Vendor (RTV) shipments and approving store markdowns (under a certain value).
• Compactor Management: Having access to and managing the store's trash compactor.
• Reporting: Completing necessary reports for RTVs and other processes.
• Area Maintenance: Acting as a key holder and maintaining the cleanliness of the receiving area.

1.Customer Transactions: Processing returns, exchanges, and special orders, including managing online order fulfillment (BOPIS, BOSS, Will Call).
2.Issue Resolution: Handling customer concerns, resolving order issues, and providing solutions, often involving empowerment to make decisions.
3. Product & Store Support: Answering general product questions, directing customers to merchandise, and ensuring assigned areas are clean and shoppable.
4.Communication: Interacting with customers and other store associates over the phone and in-person.
5.Operational Tasks: Managing cash, maintaining accurate records (notes on orders), assisting with audits, and ensuring safety standards are met.

Observe and follow all company policies and established procedures.

Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.

Assign fixed activities to Hannaford to Go associates during idle periods.

Treat all associates with fairness, dignity, and respect.

Assist in special projects and perform other functions as assigned by supervision.

Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.

Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.

Bag or package merchandise according to established company policies and procedures and store in designated area for customer pickup.

Control excessive use of store supplies, such as ribbons, receipt tape, bags, labels and cleaning materials.

Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents.

• Be knowledgeable in and able to recognize or differentiate between all of the various types of produce merchandise carried in the store including differences between varieties of similar classes of products (e.g., apples, lettuces, etc..).• Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of-sale terminal, request price checks promptly on any such items according to company policy.
• Observe security standards by staying alert and being aware of customers' actions and behavior. • Report to manager or security any abnormal behavior.

Process all of the various types of sales transactions accepted by the store including but not necessarily limited to cash, checks, authorized Accounts Receivable sales, Electronic Payments, WIC coupons, Food Stamps, manufacturers' coupons, gift cards, bottle deposits, bottle refunds, merchandise refunds in strict accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same.

Secure registers, Mobile POS Equipment, RF Units at all times when leaving it unattended; protect company assets at all times.

Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, on going basis.

Perform all other duties as assigned.

1.Maintain effective work schedules for front end and service desk associates to meet business requirements

2.Provide customer service

3.Supervise performance of all duties and responsibilities of all front end and service desk associates as assigned by manager

4.Handle cash pickups and change orders as requested

5.Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously

6.Observe and follow all company policies and establish procedures

7.Observe security standards by staying alert and being aware of customers actions and behaviors, report to manager or security any abnormal behavior

8.Secure front end change drawer at all times when leaving it unattended, protect company assets at all times

9.Frequently perform cashier duties, service desk, train new employees and perform bookkeeping functions