Devenny Brand
Lilburn,GA
Summary
Biomedical student with hours of in class laboratory work with a strong, professional work ethic. Skilled multitasker with good teamwork, problem-solving, and organizational skills. Reliable and dedicated team player with an adaptable and resourceful approach as well of years of customer work experience
Overview
5
5
years of professional experience
Work History
Barista
Mozart Bakery
09.2022 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Team Member
Pet Paradise Resort
05.2022 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Team Leader
Your Pie
06.2020 - 07.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
Cashier Team Lead
Pho.com
04.2018 - 08.2018
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Bachelor of Science - Biomedical Sciences And Enterprise
Georgia State University
Atlanta, GA12.2023
High School Diploma -
Parkview High School
Lilburn, GA05.2019
Skills
- Team Work
- Detail Oriented
- Data Entry
- Decision Making
- Multitasking
- Customer Service
- Equipment Maintenance
- Problem Solver
Timeline
Barista
Mozart Bakery
09.2022 - 09.2023
Team Member
Pet Paradise Resort
05.2022 - 07.2022
Team Leader
Your Pie
06.2020 - 07.2022
Cashier Team Lead
Pho.com
04.2018 - 08.2018
Bachelor of Science - Biomedical Sciences And Enterprise
Georgia State University
High School Diploma -
Parkview High School