Devereau Fitch
Overview
38
38
years of professional experience
Work History
Purchasing Agent
Department of Health and Human Services
06.2023 - 07.2024
- Contact vendors to advise them of ordering requirements and technical specifications and to discuss price quotations and other matters related to the purchase
- Prepare and evaluate vendor list and unit prices to secure a fair and reasonable price for volume bulk orders and determine prices that appear excessive or underestimated
- Consult with staff to gain understanding of the purchase and make final purchase decisions
- Contact company representatives to discuss price quotations, technical specifications, and other matters related to the purchase
- Work with requestor to develop justifications for use of large business or sole source orders
- Independently select and apply appropriate mechanisms for securing necessary services, supplies, furniture or equipment considering need, urgency, availability, cost and other factors
- Compare invoice amounts to match transactions to the logs
- Complete a monthly reconciliation process of all orders paid during the month.
Associate Access Specialist
Vanderbilt University Medical Center
03.2022 - 06.2023
- Answered calls for multiple medical specialty areas in an efficient and effective manner using standard greetings for opening of call, content of call and closure of call
- Ensured accuracy in answering questions and assisting customer with requests to meet their needs
- Captured customer information and document using messaging system to clinic staff and/or providers
- Processed complaints and concerns of patients’ and/or community partners regarding care or clinic issues according to the protocol and procedures of the medical center’s policies
- Forwarded patient relation grievances to the correct department when applicable
- Scheduled appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions
- Provided information to patients regarding appointment location, process steps, parking, etc
- Processed patient referrals from referring provider.
Patient Registration Representative/Financial Clearance Analyst/ Treatment Scheduler
Baptist Health Medical Center, South
07.2018 - 03.2022
- Answered phone calls and e-mails, greeting patients and prospective patients
- Scheduled patient consultations, procedures, chemotherapy treatments and visits with medical personnel
- Liaised and coordinated with health care professionals about schedules, patients, and any changes
- Resolved scheduling conflicts as they occur
- Verified patients' insurance and benefits information for surgical, chemotherapy, radiology, sleep study, diagnostic lab, infusion, injection, and radiation therapy patients
- Exhibited understanding of various insurance carrier options and verifies eligibility as outlined in departmental procedures
- Obtained prior authorizations from third-party payers in accordance with payer requirements
- Utilized all necessary applications from booking to obtain procedure codes as needed
- Always maintained professional approach when communicating with patients, co-workers, and payer representatives to ensure a positive and professional experience
- Contacted patients as needed to gather demographic and insurance information, and updates patient information within the EMR as necessary
- Performed other duties as assigned by Supervisor to support revenue cycle operations
- Maintained a proficient understanding of third-party payer regulations and guidelines for transplant, surgical, chemotherapy, and radiation therapy service lines, including a working knowledge of medical necessity requirements for the pharmaceuticals and recurring services that these patients often require
- Calculated the expected patient responsibility, including deductible, co-insurance, and copay
- Collection of patient’s responsibility at point of service
- Counseled patients on details of healthcare policy
- Confirmed coordination of benefits by completing the Medicare Secondary Payer document
- Provided case management for patients presenting for treatment and care without insurance by assessing their qualifications for state insurance under Medicaid guidelines.
Registration Representative
East Alabama Medical Center
06.2009 - 06.2018
- Optimized patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Ensured availability of treatment information by filing and retrieving patient records
- Maintained patient accounts by obtaining, recording, and updating personal and financial information
- Maintained business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
- Helped patients in distress by responding to emergencies
- Protected patients’ rights by maintaining confidentiality of personal and financial information
- Maintained operation by following policies and procedures; reporting needed changes
- Contributed to team effort by accomplishing related results as needed
- Posted or billed copays and miscellaneous fees to patient accounts
- Reconciled transaction reports to ensure accurate posting and balancing of received payments
- Deposited clinic daily cash, initiates withdrawals as needed for petty cash, and reconciles bank statements
- Assisted indigent patients by suggesting resources to support medical expenses
- Coded medical billing and service charges for processing insurance claims
- Reconciled erroneous codes/charges
- Promoted patient attendance by making reminder calls to patients 1-2 days prior to scheduled appointments
- Conducted reviews of the daily schedule to determine which patient accounts require an insurance referral
- Posted insurance referrals to individual patient accounts to secure claims processing
- Investigated electronic verification summary report, updating any accounts with invalid or inactive insurance
- Scheduled testing as ordered by the providers; educate patients on all test preparation
- Counseled patients regarding the maximization of their healthcare benefits
- Coordinated with other facilities to ensure patient transportation and office visits correlate
- Retrieved, managed, and presented reports of collected surveys and data to clinic manager for customer service improvement purposes
- Conducted studies, inquiries, and surveys referencing wait time and physician approval ratings
- Served as liaison with the hospital and medical insurance company to ensure compliance of policy
- Efficiently used outstanding written and verbal communication to promote internal/external customer service to all levels of staff, patients, family, and outside agencies
- Reviewed new patient documents and medical records reports from referring physician to ensure that data entry is accurate and complete
- Planned, scheduled and organized lunch catered events for meetings between our pharmaceutical representatives and the providers
- Solved problems regarding the workflow and process of administrative patient care
- Utilized critical thinking to resolve patient complaints following the Agency for Health Care Administration policy and procedures.
Executive Assistant
A-1 Employment, Inc.
09.2007 - 05.2009
- Coordinated communications, reporting, scheduling, meetings, travel, customer relations
- Served as a professional representative of the Plant Manager to executive clients, investors, and board members
- Assisted in the planning, administering, and monitoring personnel requirements for projects
- Provided logistical support to visiting executives in coordination with other executive assistants
- Provided direct assistance to Plant Manager for all administrative support duties
- Negotiated contracts with vendors for building janitorial services
- Analyzed office newsletter survey through use of excel graphing functions
- Worked closely with OSHA leader providing specific clerical support for seminars promoting safety within the workplace.
Teacher’s Aide
Lee County Youth Development Center
12.2004 - 05.2007
- Provided one-on-one assistance to students in need of additional tutoring
- Reinforced targeted lesson skills to small and large groups
- Recorded students’ daily attendance, grades, and performed homework checks.
Personnel Administrative Specialist
Alabama Army National Guard
07.2002 - 07.2004
- Responsible for personnel records for the missile ordinance unit
- Processed changes for merit increases, training, promotions, bonuses and pay adjustments
- Maintained updated demographics and benefits information for soldiers and dependents
- Completed travel arrangements/orders for personnel duties of additional training or fleet assignments
- Prepared military and non-military correspondence; proofreading and assembling final products for review
- Ensured that all Standard Deskstop Operational Procedures and Policies remained current and on file.
Customer Service Agent
Southwest Gas Corporation
10.1999 - 07.2002
- Established, transferred, and closed residential and commercial natural gas account
- Residential and commercial account posting and updates
- Counseled customers regarding delinquent accounts, and educated customers on energy efficiency.
Administrative Assistant
Lee County Youth Development Center
10.1997 - 09.1999
- Processed, managed, submitted claims to Alabama State Medicaid according to established procedures and regulations
- Provided clerical support to management and staff
- Receptionist to all campus visitors.
Licensed Home Day Care Provider
Self Employed
06.1996 - 06.1997
- Provided a safe and sanitary environment for infants
- Promoted stimulation and growth learned through continual development training
- Enforced the standards set by the federal government to maintain licensing
- Purchased all items needed to run a successful business and to ensure welfare for infants.
Correctional Officer
T. K. Davis Justice Center
07.1995 - 07.1996
- Enforced regulations and procedures to maintain the safety and welfare of inmates
- Arbitrated disputes
- Transported inmates to and from court, facilities, and work details.
Housing Assistant
Department of Defense
04.1994 - 12.1994
- Received and processed housing applications for housing aboard a military installation
- Inspected housing to ensure proper usage, maintenance, and cleanliness
- Investigated/resolved all claims of misconduct or grievances against neighbors/staff.
Collector
Costa Mesa Service Center
11.1989 - 01.1991
- Provided customer service regarding collection and recovery of outstanding accounts via telephone
- Applied all forms of payments to loan accounts
- Reviewed payment history
- Maintained and updated account records
- Counseled students with defaulted loans
- Negotiated payoff deadlines and payment plans
- Performed skip tracing
- Compiled data to formulate reports used for analysis.
Non-Commissioned Officer
United States Marine Corp
01.1987 - 05.1991
- Tracked all transactions against the approved budget to ensure funds availability
- Prepared and maintained fiscal reports utilized by the Commandant to facilitate our fiscal naval budget
- Followed established policies and procedures to procure needed supplies and equipment for all aircraft in support of flight operations during peace and wartime
- Reviewed all purchase requests for completeness and accuracy (quantity, description, justification to determine justifiable need, appropriate approvals, and need by dates)
- Checked alternate resources, to include borrowing materials from other areas, to minimize the aircraft downtime
- Checked mandatory resources for the availability of supplies and services
- Researched various resources to gain knowledge of non-standard requests for supplies and services
- Obtained multiple quotes to determine best value and to ensure competition among vendors
- Negotiated with vendors to ensure materials and services are received timely for standard delivery and expedited delivery
- Prepared and maintained fiscal reports utilized by the Commandant to facilitate our fiscal naval budget
- Inspected supplies and materials upon delivery and confirmed receipt of requested items
- Commitment to the principles and policies required to uphold the standard of a United States Marine
- Completed an Aviation Supply Specialist course at Naval Air Station, Meridian, Mississippi
- Supervised the organizing, coordinating, and evaluation of four individual accounts totaling over $4M for a logistics squadron and six helicopter squadrons
- Prepared accounting reports addressing the status of funds, expenses, and trained personnel on policies, procedures, and daily functions of the Accounting Section
- Solely responsible for procuring high priority items for helicopter and fixed wing aircraft to minimize the downtime for each aircraft.
Timeline
Purchasing Agent
Department of Health and Human Services
06.2023 - 07.2024
Associate Access Specialist
Vanderbilt University Medical Center
03.2022 - 06.2023
Patient Registration Representative/Financial Clearance Analyst/ Treatment Scheduler
Baptist Health Medical Center, South
07.2018 - 03.2022
Registration Representative
East Alabama Medical Center
06.2009 - 06.2018
Executive Assistant
A-1 Employment, Inc.
09.2007 - 05.2009
Teacher’s Aide
Lee County Youth Development Center
12.2004 - 05.2007
Personnel Administrative Specialist
Alabama Army National Guard
07.2002 - 07.2004
Customer Service Agent
Southwest Gas Corporation
10.1999 - 07.2002
Administrative Assistant
Lee County Youth Development Center
10.1997 - 09.1999
Licensed Home Day Care Provider
Self Employed
06.1996 - 06.1997
Correctional Officer
T. K. Davis Justice Center
07.1995 - 07.1996
Housing Assistant
Department of Defense
04.1994 - 12.1994
Collector
Costa Mesa Service Center
11.1989 - 01.1991
Non-Commissioned Officer
United States Marine Corp
01.1987 - 05.1991
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Procurement
- Documentation skills
- Vendor relations
- Purchasing
- Active Listening
- Organization and Time Management
- Decision-Making
- Analytical and Critical Thinking
- Dependable and Responsible
- Written Communication
- Interpersonal Communication
- Teamwork and Collaboration
- MS Office
- Problem-Solving
- Filing and data archiving
- Multi-line phone proficiency
- Spreadsheet management
- Mail handling
- Business correspondence
Quote
The mind is everything. What you think, you become.
Gautama Buddha
I have a strong diverse customer service and administrative support background
Over 38 years of professional customer service and administrative support in a variety of workplaces to include emergency rooms, medical specialty clinics, hostile environments, collections, at-risk youth, and ordering material supplies and equipment for scientists doing research for the National Institute of Health. I have streamlined and implemented new processes and procedures to save time and money in the military and civilian work environments.
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