Devery McDonald

• Evaluated procurement requests for compliance with federal regulations and internal policies.
• Prepared and reviewed contract documents to ensure accuracy and completeness.
• Managed vendor relationships to secure timely service delivery and quality performance.
• Conducted market research to identify potential suppliers and contractors for various projects.
• Analyzed bids from multiple sources, providing recommendations for award decisions.
• Reviewed contractor performance against contractual requirements to enforce compliance.
• Coordinated with internal stakeholders to create specifications for required goods or services.
• Developed reports on customer satisfaction survey results to support strategic initiatives.

Company Overview: Office of Quality/Division of Public Service Evaluation.

• Design and implement study methodology, data collection instruments and reporting mechanisms for accumulating and analyzing evaluation/survey data.
• Develop written materials (e.g., evaluation instructions, statements of work for contracts, forms clearance submissions) and carries out tasks related to the conduct of service evaluations/surveys to assess the quality and effectiveness of Social Security's (SSA) service delivery.
• Analyze data to report on evaluation/survey results and identify significant findings and trends.
• Prepare narrative reports, summaries, briefing material etc. based on analysis of data collected by the evaluation/survey. Recommend changes to legislation, policy, procedures or systems within the various SSA programs/operations and determine areas that require further study to fulfill agency information needs.
• Office of Quality, Division of Public Service Evaluation.

• Interviewed beneficiaries and representatives to assess issues and interests.
• Explained technical provisions, gathered facts, and resolved payment or eligibility problems.
• Educated beneficiaries on eligibility and benefits for retirement, disability, and Medicare programs.
• Provided information on work incentives and compliance with beneficiary reporting requirements.
• Assisted clients with inquiries related to Social Security benefits and services.
• Trained new staff on policies and effective communication techniques.
• Processed account transactions and electronically sent receipts to customers.
• Responded promptly to inquiries, complaints, and requests for assistance.