Overview
Work History
Timeline
Generic

Devery Morgan

Van Nuys,CA

Overview

27
27
years of professional experience

Work History

Driver

Uber
Van Nuys, CA
01.2017 - Current
  • Responsible for picking up and delivering clients in a reliable, clean, and safe vehicle to a variety of destinations in and around the Los Angeles CA metropolitan area
  • Accomplishments: Ensured that customer arrived safely and timely to their destination while creating customer satisfaction
  • Maintained 4.98 average rating out with 5 being the highest customer satisfaction
  • Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses averaging highest levels of savings and lowest expenses
  • Managed routes through use of Android phone app technology

Co-Owner

No Curdinary
Whey, CA
01.2013 - 01.2016
  • Create an outstanding customer experience through exceptional service
  • Establish and maintain a safe and clean environment that encourages customers to return
  • Accomplishments: Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards
  • Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service
  • Demonstrate the company's core values of respect, honest, integrity, diversity, inclusion and safety for others

Costco Representative

Cabot Cheese
Cabot, VT
01.2009 - 01.2012
  • This position involved executing an in-club demo at selected Costco locations
  • The goal of the sampling events were to introduce Cabot cheese to new consumers, strengthen our relationship with our existing loyal customers or convert light users of Cabot into loyal Cabot followers
  • Accomplishments: Represent Cabot farmers with the highest degree of integrity, humility, openness and enthusiasm
  • Engage customers in conversation, conveying Cabot's history and the numerous awards Cabot has won since its conception (1919)
  • Educating customers during 10 hour demo emphasizing that Cabot is a cooperative of over 1200 Dairy Farmers
  • Teaching customers about Cabot Cheese Making process
  • Demonstrated and illustrated Dairy industry knowledge discussing issues such as how Cabot's 1200 Dairy Farmers do not feed their Cows commercial corn laced with GMOs
  • Protection Designation of Origin comprehensive global standards in associating cheese names to a particular region on the globe: i.e Cheddar cheese named after Cheddar England, etc

Mainframe Operations Analyst

MetLife
Los Angeles, CA
01.2003 - 01.2007
  • Initiated CICS regions setup for QA department, as well as supporting (after hours) the mainframe's Vantage production jobs extractions into CICS regions, and communicating statuses to second and third shift Operations Analysts via turnover process
  • Accomplishments: Developed risk analysis metrics for each production job performance which resulted in 100% tracking of mainframe's response time and the time production jobs spent waiting for system resources resulting in classifying and identifying problematic coding or database/CICS region issues in advance
  • 100% automation of the turnover process via a CYGWIN workstation setup running Linux On Windows XP improving downstream communication via automatic turnover statuses and hourly updates
  • Demonstrated CYGWIN's workstation PDKSH script usefulness by extending script ability to parse through mainframe system log, producing Excel spreadsheets regarding job performances and trends
  • Provided technical support to QA's department by setting up CICS test regions, as well as, launching mainframe 16-hour production cycle consisting of the following duties: troubleshoot errors regarding virtualization volumes and CYGWIN workstation FTP (SOP) procedures for fetching mainframe's system log
  • Utilized PowerShell, Perl, and Bash Shell scripts in to resolve Active Directory errors needing resolution prior to nightly production cycle, as well as, resolving any VMware and MySQL application state prior to launching nightly production batch processing

Application Developer I

United Health Group
Hartford, CT
01.2000 - 01.2002
  • Served on UNIX/C platform ACIS project team assigned to conduct AIX UNIX and database administration for performance maintenance and automation through Korn Shell Scripting, in addition, to setting up workstations to coexist between team's Windows, UNIX, and Mainframe environments
  • Accomplishments: Created RCS check-in and check-out report which provided ACIS team with the following daily email notices reporting source files programmers checked-out/in along with time stamps and whether a checked out number correlated accurately within expected revision control (RCS) check-in and check-out ranges
  • Maintained and troubleshot C++ member functions as it related to training for C++ Developer position and ACIS team's multi-tier application
  • Established ownership of problem tickets relating to production events as it related to data load errors, Mainframe and UNIX workstations virtual connections, and Active Directory/AIX administration of userid, such as creating userid and ensuring userid permissions/groups were set up correctly
  • Carried out file system administration, ensuring necessary production systems were mounted at the start of each business day via UNIX AIX 'df' and 'du' commands, in addition to determining management mandated file system space was maintained
  • Performed file system check, via fsck, command at the start of each business day, as well as ensuring CRONTAB scripts responsible for mounting devices, and sending out email notices of daily SQL reports ran successfully
  • Modified C++ classes along with necessary header and implementation files, and appropriate macro guard/namespace as part of C++ Developer I training
  • Created UML use cases diagrams for Senior Developer's staff
  • Responsible for embedding SQL queries into UNIX Korn Shell scripts, establishing connection to production database, then running embedded SQL, and producing requested end user formatted reports via Awk

Senior IMS Support Specialist

ABB Combustion Engineering
Windsor, CT
01.1998 - 01.2000
  • Monitored mainframe's master console and provided troubleshooting and resolution of cycle problems related to disk space, JCL errors, and other issues
  • Performed all (3rd shift) expect Computer Operation's batch processing
  • Accomplishments: Within four weeks learned company's sister plant nightly Mainframe and multiple flavors of UNIX (HP/AIX) batch processes due to downsizing
  • Cross training the entire Connecticut 2nd and 3rd shift Operations Analysts and Supervisors within an eight week period
  • Automated the turnover process via Perl and Bash shell script and producing timely communication to all of the east and west coast downstream partners utilizing a Debian Linux workstation to carry out the turnover automation process
  • Promoted from consultant position with Aerotek (1998) to permanent employee (1999)
  • Organized SOP manuals for Computer Operations department mainframe and Unix systems utilizing LINUX's SOP utility
  • Helped department earn commendation for longest running on-time region availability
  • Coordinated and participated in UDB7 database conversion involving timely and accurate kernel tuning that impacted application and client-server relationships
  • Resolved all problems within 24-hour timeline and processed cycles with 100% accuracy and on time region availability

Timeline

Driver

Uber
01.2017 - Current

Co-Owner

No Curdinary
01.2013 - 01.2016

Costco Representative

Cabot Cheese
01.2009 - 01.2012

Mainframe Operations Analyst

MetLife
01.2003 - 01.2007

Application Developer I

United Health Group
01.2000 - 01.2002

Senior IMS Support Specialist

ABB Combustion Engineering
01.1998 - 01.2000

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Devery Morgan