Devesha Gregory
Union City,GA
Summary
Experienced Customer Service Manager with a decade of expertise providing exceptional administrative support and customer service to a team of over 50 staff members. Collaborates effectively with facility management and IT departments to ensure seamless operations. Demonstrates strong multitasking skills, excelling at managing multiple projects and schedules concurrently. Recognized as a dependable and personable point of contact for clients, customers, vendors, and equipment and service providers. Solid background as a Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environments. Demonstrated proficiency in cash handling and banking software with strong attention to detail and communication skills.
Overview
14
14
years of professional experience
Work History
TELLER
WELLS FARGO
04.2024 - Current
- Greeting customers, providing information about bank services, and answering customer inquiries
- Processing deposits, withdrawals, check cashing, transfers, loan payments, cashier’s checks, and opening and closing accounts
- Following bank security and compliance procedures
- Working cooperatively with others and adapting to changing situations
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Received loan and utility payments, sending funds to correct destinations.
- Handled various accounting transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
CUSTOMER SERVICE MANAGER
THE FRESH MARKET
01.2011 - 04.2024
- Manages schedules, organizes store functions, and oversees daily operations of store with 65 employees
- Manage the flow of the Front End (Cashiers, cart attendants, baggers, etc)
- Endure all Customer inquiries and resolved in a timely manner
- Hires, trains, and on-boards employees
- Interfaces with IT and facilities to situate new employees in their work environment as efficiently and stress-free as possible
- My systems have expedited staff assimilation by 20% and reduced store expenses by 15%
- Renegotiate vendor contracts, implement store supplies inventory control, and standardize store ordering procedures
- Implement cloud-based data management system, utilize CRM to its full potential
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
HIGH SCHOOL DIPLOMA -
COCONUT CREEK HIGH SCHOOL
COCONUT CREEK, FL06.2010
Skills
- Strong interpersonal & communication skills
- Ability to work collaboratively as part of a team
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Exceptional customer service
- Strong work ethic
- Cash handling and management
Timeline
TELLER
WELLS FARGO
04.2024 - Current
CUSTOMER SERVICE MANAGER
THE FRESH MARKET
01.2011 - 04.2024
HIGH SCHOOL DIPLOMA -
COCONUT CREEK HIGH SCHOOL
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