Deveta W Jones
Memphis,TN
Summary
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Detailed and goal-oriented Business Professional. Ability to work comfortably at multiple organizational levels. Excellent communication, presentation, and interpersonal skills. Successful in meeting deadlines. Customer service management with extensive experience directing business matters. Strong, accomplished leadership. Proven skillset to improve employee relations, and human capital. Expertise in high volume, mass communication, problem-solving resolutions with a background in teaching, insurance, sales, virtual networking, and administrative procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Project Manager
CONNEXION POINT
08.2019 - 08.2021
- Leadership role in planning, executing, monitoring, and closing out campaign project life cycle
- Accountable for end-on-end project scope, project team, resources, budget, cost effectiveness
- Human resource planning and identifying HR needs, communication, stakeholder management
- Time management, Scope management, Workforce Management, scheduling, risk management
- Quality management, Monitoring, controlling scope of project work, validating sales goals, call monitoring, Coaching.
Product Trainer
CONNEXION POINT
08.2018 - 07.2019
- Education & Instruction product training, Lead training class for Sales Agents
- Onboarding, Testing, Product Training, Insurance and Medicare Compliance
- Collaborate with Training manager and support members insurance sales leadership team
- Ensure attendance, cooperation, compliance, engagement develop production sales agents
- Evaluate the quality of trainee/recruit, hold accountable to production standards, certifying, and licensing
- Provide feedback, coaching, communicate best practices
- Assist other trainers with ongoing training, meetings, corrective action, and developments as needed.
Sales Agent | Broker
CONNEXION POINT
08.2016 - 07.2018
- Tele sales agent, consulting, application processes, inbound calls, selling insurance products
- Broker Agent, directing inbound calls, Medicare and Medicaid sales team
- Health care broker and agent Federal Facilitated Market Place, Affordable Care.
6-12th Juvenile Corrections Teacher
MEMPHIS CITY SCHOOLS
- Guided students in gaining knowledge and skills to achieve at grade level
- Provided instruction, manage classroom conducive to learning
- Demonstrated fairness and respect with students
- Work with support personnel to provide appropriate support to students
- Plan lessons, provide instruction.
K-5 Teacher
Memphis Shelby County Schools
07.2022 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Managed classroom behavior effectively through clear expectations, consistent routines, and fair consequences for misbehavior.
- Supported students'' social-emotional growth by fostering a safe and inclusive classroom environment where all voices were valued and respected.
Insurance Producer | Broker | Agent
Independent Contractor
04.2016 - Current
- Federal Market place Broker, Independent Insurance Contractor, Agent, Broker, sell, solicits, negotiate insurance for benefit, assist clients in choosing insurance policies, and financial planning
- Financial, estate planning, financial consulting, account management, record keeping, customer service professional
- Licensed lines of Authority; Travel, Legal, Bonding, Accident, Life and Health, Certified Marketplace Broker.
Product Manager
CONNEXION POINT
01.2019 - 01.2020
- Online-Seasonal Tele Sales Manager
- Work with carrier and partners on new business
- Provide leadership to product team, Assist Sales Team, Account Management
- Provide Compliance support, Pay-Roll, Problem solving resolution to sales team
- Managed a team leader, team of 40 Agents
- Developed, Nurtured professional relationships internal, and external
- Demonstrated abilities to prioritize, and delegate duties, meet deadlines
- Act as a daily main point contact with sales team, Corrective Action plans.
Accounts Payables Specialist
SERVICEMASTER FACILITIES MAINTENANCE
01.2014 - 01.2016
- Administrator; multi-line phone, transfer calls/messages, greet and screen visitors, distribute mail/packages, correspondences, memo, HR assistant; applicant tracking, scheduling interviews, distributing payroll checks, I9 documentation, performing administrative duties as needed, general office equipment
- Accounts Payable; Win Team accounting system, data entry, filing, invoice tracking, bill payments, electronic transfers, international drafts, collections, bank deposits, general office equipment maintenance, supply orders/inventory, clerical, handling billing/accounting discrepancies, customer service, and account receivables.
Administrator
VOLUNTEER SERVICES
01.2008 - Current
- Consumer Direction, Administrator, HR outsourcing, Family Advocate.
K-6th Educational Assistant
MEMPHIS CITY SCHOOLS
01.2004 - 01.2008
- Discussed assigned duties with classroom teachers to coordinate instructional efforts
- Presented subject matter to students under the direction and guidance of teachers
- Tutored and assisted children individually or in small groups to reinforce learning concepts
- Supervised students in classrooms, halls, cafeterias, school yards and on field trips
- Conducted demonstrations to teach such skills as sports, dancing, and crafts
- Worked with students with special needs.
Education
MBA - Management
Strayer University
01.2021
Bachelor Business Administration Degree - Management
Strayer University
01.2018
Federal Facilitated Market Place Certification -
Marketplace Broker
01.2018
Licensed Insurance Producer -
01.2016
A+ Sevier Insurance Training -
01.2015
West Memphis High School -
01.1990
Skills
- Educator k-5
- Licensed Insurance Producer
- Certified Federal Facilitated Marketplace Insurance Broker
- WFM, Work Force Now, Salesforce, Win Team, ADP, Citrix
- Avaya, Microsoft teams, Siebel, Contact Center
- Tele Opti, Jarvis, Mira, Omni WWE, GENESYS
- Windows Operating systems, Google Suite, CRM, Microsoft Operating Systems
- Leadership, Business Administration, Business Plans, Management
- Clerical Office Procedures, Office software programs, Computer Information systems
- Internet Business Fundamentals, Online tele sales, Filing and Editing, Data entry
- Lines of Authority; Legal Agent, Bond Agent, Travel Agent, Life, Accident, Health Agent
References
-
- Gloria Horton, Memphis, TN, 38127, 901-281-6320
- Patricia Higgins, Southaven, MS, 901-331-3672
- Cheryl Booth, Memphis TN, 901-218-8259
Affiliations
New Memphis Stride 23-24 Alumnus/a
- developed resiliency through year-long professional development program specific to early-career educators in Memphis.
- TN Achieves Mentor
- Mentor Collective
Timeline
K-5 Teacher
Memphis Shelby County Schools
07.2022 - Current
Project Manager
CONNEXION POINT
08.2019 - 08.2021
Product Manager
CONNEXION POINT
01.2019 - 01.2020
Product Trainer
CONNEXION POINT
08.2018 - 07.2019
Sales Agent | Broker
CONNEXION POINT
08.2016 - 07.2018
Insurance Producer | Broker | Agent
Independent Contractor
04.2016 - Current
Accounts Payables Specialist
SERVICEMASTER FACILITIES MAINTENANCE
01.2014 - 01.2016
Administrator
VOLUNTEER SERVICES
01.2008 - Current
K-6th Educational Assistant
MEMPHIS CITY SCHOOLS
01.2004 - 01.2008
6-12th Juvenile Corrections Teacher
MEMPHIS CITY SCHOOLS
MBA - Management
Strayer University
Bachelor Business Administration Degree - Management
Strayer University
Federal Facilitated Market Place Certification -
Marketplace Broker