Devetria Foster
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Awl
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Daycare Teacher
Unique Child Care
02.2019 - 03.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Cashier
kfc
03.2018 - 05.2018
- Keep accurate records of monetary exchanges, and transaction reconciliation
- Count money and audit money drawers
- Assist customers by providing information and resolving their complaints
cashier
kfc/ Taco bell
10.2016 - 02.2018
- Keep accurate records of monetary exchanges, and transaction reconciliation
- Count money and audit money drawers
- Assist customers by providing information and resolving their complaints
Education
criminal justice -
hcc southeast college- angela morales building
08.2017
High School Diploma -
Ross shaw sterling aviation high school
05.2017
Skills
- Customer and Personal Service
- Coordination
- Critical thinking
- Complex Problem solving
- Microsoft skills
- Call Management
- Team Development
Certification
- Director credential program , The Mckee group Childcare - 04-19-2021 – 04-19-2024
Timeline
Customer Service Representative
Awl
09.2023 - Current
Daycare Teacher
Unique Child Care
02.2019 - 03.2023
Cashier
kfc
03.2018 - 05.2018
cashier
kfc/ Taco bell
10.2016 - 02.2018
criminal justice -
hcc southeast college- angela morales building
High School Diploma -
Ross shaw sterling aviation high school