Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

D. Evett Offutt

Tuskegee,AL

Summary

Positive and diligent Senior Property professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 10+ years of multi-family experience paired with goal-oriented and performance-minded approach.

Overview

22
22
years of professional experience

Work History

Senior Property Manager

RREAF Holdings
03.2018 - Current
  • Support Professional of the Year
  • The sales performance of 78 class A properties (lease-ups, stabilized, high rises, and mid-levels) nationwide
  • Deliver engaging sales training both virtually and in person utilizing technology platforms to enhance the learning experience
  • Review reports, dashboards, shopping reports to identify training needs
  • Stay abreast of RREAF Holdings customer trends to help develop relevant sales training material
  • Partner with Education SVP to create training strategies, initiatives, and materials to improve sales performance and customer experience
  • Coordinate with Regional Education Directors to schedule training
  • Promote and coordinate sales/leasing classes
  • Communicate with Regional Managers/Area
  • Vice Presidents/Community Managers on training and coaching sessions and results
  • Collaborate with subject matter experts to keep materials relevant to current business practices, including manuals, reference guides, and videos to support training programs
  • Conduct training evaluations to identify areas of improvement and modify training as needed
  • Assist with special projects
  • Review shopping evaluations to determine successful and unsuccessful sales practices and work to elevate leasing performance
  • Create and send weekly recaps to your supervisor
  • Send best practice tips to teams once a week
  • Elevate Policy and Procedures inconsistencies to appropriate level personnel
  • Continue personal education in related skills
  • Maintain knowledge of new learning approaches, technology, and measurement tools to keep RREAF'S training content current.
  • Attracted tenants by advertising vacancies and personally showed units to potential renters.
  • Established rental rates by surveying local rental rates and calculated overhead costs.

Multi-Site Property Manager

PEM Real Estate Group
Atlanta, GA
11.2009 - 02.2018
  • Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by upper Management
  • Developed, reviewed and submitted property operating and capital budgets.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Prepared and/or implemented procedures and systems within company guidelines to ensure orderly, efficient workflow
  • Dealt with all resident concerns and requests on timely basis to ensure resident satisfaction with management
  • Developed and/or implement resident retention programs (resident functions, special promotions, monthly newsletters, etc.)
  • Ensured efficiency of staff through ongoing training, instruction, counseling and leadership
  • Oversaw the approval process of 1,122 apartment homes in 2018
  • Had 0% turn over in 2019 and hired two associates that were promoted after 6 months of working under my guidance
  • Found cost cutting approaches to speed up the renovation process to turn units from 17 days to 9 days
  • Put into action a resident customer service action plan
  • The resident’s satisfaction score went from 33% at the beginning of 2010 to 87% YTD
  • Ensured our average daily occupancy was 96.4% and 96% .

Property Manager

Aronov Realty
Montgomery, AL
10.2007 - 09.2009
  • Maintained accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.)
  • Prepared annual budgets and income projections in a timely and accurate manner
  • Ensured that all rents and late fees/check charges are collected, posted and deposited in a timely manner
  • Provided constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
  • Implemented procedures and systems within company guidelines to ensure orderly, efficient workflow
  • Confirmed all leases and corresponding paperwork are completed and input to Yardi
  • Coordinated maintenance schedule and assignments with Maintenance Supervisor
  • Administered action plans consistently, and on a timely basis with performance problems
  • Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary
  • Maintain community appearance and ensure repairs are noted and completed on timely basis
  • This requires regular community inspections and tours
  • Assured quality and quantity of market ready apartments
  • Maintained a resident satisfaction score of 94% for
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.

Flight Attendant

Shuttle America
Atlanta, GA
01.2000 - 01.2007
  • Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
  • Attend the “brief” and act on it
  • Conduct safety check before flight
  • Greet customers, check their tickets and accompany them to their seats
  • Prepare and serve drinks and food to passengers.

Education

Associate of Arts -

Tuskegee University
Tuskegee, AL

Skills

  • Property Management (10 years)
  • HUD
  • Yardi
  • Onesite (3 years)
  • CAM
  • Office Management
  • Marketing
  • Accounts Payable
  • Credit
  • Accounting
  • Management
  • Word
  • Microsoft Word
  • Customer Service
  • Excel
  • Section 8 (1 year)
  • HRIS (5 years)
  • Computer Skills
  • MS Outlook, Powerpoint, Lotus, SAP, AS400,Word 95/98/ME, Excel, Internet Explorer,Yardi,Entrata , Onesite and Section 8
  • Administrative Leadership
  • Grounds and Facility Inspection
  • Deposits Management
  • Local and State Laws
  • Operating Cost Tracking
  • Property Service Contract Administration
  • Market Conditions
  • Property Tours
  • P&L Responsibility
  • Vendor Contracts
  • Bid Proposals
  • Emergency Response
  • Rent Collection
  • Increasing Occupancy
  • Rent Pricing Optimization
  • Creative and Adaptable
  • Employee Motivation and Guidance

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Senior Property Manager

RREAF Holdings
03.2018 - Current

Multi-Site Property Manager

PEM Real Estate Group
11.2009 - 02.2018

Property Manager

Aronov Realty
10.2007 - 09.2009

Flight Attendant

Shuttle America
01.2000 - 01.2007

Associate of Arts -

Tuskegee University

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D. Evett Offutt