Summary
Overview
Work History
Education
Skills
Timeline
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Devi Kendrick

Warner Robins,GA

Summary

Results-driven , accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Inbound Stow PA

Amazon
03.2020 - Current
  • Maintained clean and organized workspaces to uphold safety standards.
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Sorted over [Number] products onto shelves according to type, weight and size.
  • Maintained safety and efficiency to maximize overall productivity and increase stowing rates by [Number]%.
  • Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers. · Providing vacation coverage for Area Managers. · Providing policy follow-up, attendance tracking
  • Increased personal stowing rates by reorganizing staging areas by [Type] specifications.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Drove productivity and process efficiency through [Action].

Assistant Store Manager

Dollar General Market
08.2018 - 08.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Lead Sales Associate

Bealls Outlet
03.2017 - 09.2019
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Monitored sales team performance and provided constructive feedback.
  • Kept detailed track of sales and customer information in company system.
  • Reported sales data to upper management for review.
  • Led sales team to exceed quarterly sales goals.
  • Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
  • Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.

Lead Crew Member

McDonald's
02.2015 - 05.2016
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
  • Pitched in to help on short-staffed job site and to meet looming project deadlines.
  • Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
  • Transported daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.
  • Communicated effectively with upper management, team members and customers to keep everyone informed.
  • Supervised crew of [Number] employees in general maintenance and asphalt patching.

Education

Associate of Arts - Business Administration And Management

Central Georgia Technical College
Warner Robins, GA
05.2023

High School Diploma -

Faith Christian Academy
Vienna, GA
05.2015

Skills

  • Administration and Reporting
  • Performance Tracking and Evaluations
  • Managing Multiple Priorities
  • Customer Service
  • Directing Team Members
  • Information Confidentiality
  • Business Management Principles
  • Health and Safety Regulations
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency

Timeline

Inbound Stow PA

Amazon
03.2020 - Current

Assistant Store Manager

Dollar General Market
08.2018 - 08.2020

Lead Sales Associate

Bealls Outlet
03.2017 - 09.2019

Lead Crew Member

McDonald's
02.2015 - 05.2016

Associate of Arts - Business Administration And Management

Central Georgia Technical College

High School Diploma -

Faith Christian Academy

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Devi Kendrick