Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic
DEVI SITH

DEVI SITH

Palatine,IL

Summary

Dynamic Operations Consultant at Bank of America with expertise in client engagement strategies and cross-functional team management. Proven track record in enhancing service delivery and achieving 80% of team funding goals. Skilled in demand forecasting and adept at fostering strong vendor relationships to drive cost reduction initiatives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

17
17
years of professional experience

Work History

Operations Consultant

Bank of America
11.2023 - Current
  • Independently coordinate preparation and review of loan/lease documentation, funding, and set-up on system of record-Rapport – InfoLease – GFS Checklist
  • Trained newly recruited interns and team members on various vendor programs as well as portfolios that are acquired on a quarterly basis, assist Program Managers with account reconciliation and end of term documentation.
  • Responsible for providing a consistently high level of service to Vendors/Customers in a timely manner while performing assigned tasks quickly and efficiently, responding to requests for information, communicating issues to appropriate parties and ensuring that responses to customers are prompt, professional and courteous.
  • Interface daily with underwriters, portfolio managers, customers, and other internal business partners such as Records Administration to assure proper routing and scanning of documents.
  • Update Exceptions Tracking System for receipt of lease/loan monitoring and process escalation/reporting/resolution in conjunction with Credit Team and external business partners.
  • Create and provide monthly funding reports to each of the assigned Vendor Programs, while adjusting any updates to funded or pending deals such as lessee/borrower name change, rate update, payment updates, etc.
  • Audit executed internal and end-user documents to aligned with Credit Approval Memorandum, create pricing validation spreadsheet, asset allocations, volume funding, calculate approved rate via T-Value and SuperTrump, and any additional funding essential documents.

Ehnanced Due Dilgence Analyst

Interactive Brokers
08.2021 - 11.2023
  • Responsible for analyzing transaction monitoring, independently conducting suspicious activity investigations and reporting, performing new account screening, and conducting analysis of existing account reviews
  • Concentrated on analyzing sanctions and politically exposed persons screening, or other AML-KYC processes.
  • Review new accounts and ongoing accounts for existing high-risk customers, obtain, analyze, and verify information provided by the clients to ensure it comply with our current policies and procedures including extensive knowledge of UK and EU regulations.
  • Perform research on clients including but not limited to business activities, nature of business, ownership structure including controlling interest and beneficial ownership while keeping an open line of communication with the clients.
  • Confirm previously conducted World Check, OFAC and Sanctions review was appropriately handled and reviewed any pending matches of clients and/or associated entities, while reviewing notices of any relevant disciplinary actions/or negative news.
  • Complete AML processes to assess risk to the company by analyzing our client’s source of funds, countries of origin & citizenship, verification of client’s identity based on high-risk scale.
  • Providing sufficient analysis in writing suspicious activity reports (SAR) while monitoring the status of the company and its activities in each of their brokerage accounts.
  • Analyze cashiering activities, including deposit, withdrawals, and wire transfers to identify suspicious activity while verifying source of funds/wealth information through online searches or other approved documentations.

Commerical Loan Closer II

First Midwest Bank
09.2019 - 08.2021
  • Makes decisions, recommendations and provides guidance to Relationship Managers for additional documentation as applicable to their loan structure (i.e. Flood Determination, Tract Search, Appraisal, Survey, Environmental)
  • Liaison with Lenders, Sales Administrative and Legal with regards to KYC documents while ordering, obtaining, and analyzing all pertinent property/collaterals, documentation information and verification related to the processing of complex commercial loan transaction.
  • Review and perform data entry of required loan information into CME platform and researching customer’s prior relationship in the FIS system to ensure accuracy prior to order documentation via LaserPro.
  • Schedule and facilitate loan closing for both LaserPro and Attorney Prepared loans. Working and understanding pre-closing review of all loan documentation and important information are set in place to comply with our company’s standards and Federal regulated policy prior to requesting signature from the borrowers.
  • Completing all due diligence in CME after loan closing, reviewing, and checking of executed original documents within the LaserPro and Attorney Prepared Checklist while preparing to submit documentation for recording in Collateral Control and ensuring loans have transferred into FIS for future customer relation management.
  • Individually achieved 80% of our team’s annual funding goal while as a team we achieved 100% of the company’s 2020 projected commercial loan revenue.

Equipment Finance Lead Transaction Coordinator

Wells Fargo, NA
07.2012 - 05.2019
  • Effectively review and address on an average of 20 to 30 loan/lease documents modification daily and negotiation by understanding the client's financial needs or concerns which allowed me to provide concise well-organized solutions for deals under 1.5M+
  • Participate and influence contract terms for key customers agreement while leading and developing customer business reviews in partnership with teams.
  • Manage contract performances by auditing and approving redline language, request proposal/documentation while supporting fact findings, contract administration and examining vendor’s invoice, verifying equipment and materials with customers prior to releasing funds.
  • Streamlined efficiencies and meeting our customer’s financial expectation by creating standard and procedure in order to provide excellent customer relations, i.e. Software/Rental Subordination Agreement, 2/3 Industrial Equipment finance structure, 90-120- 180 Days Deferred Payment Plans for Compact Utility and Special Rate Concession for Medical Equipment.
  • Serving our customers with competitive market leasing solution while remediated risk and compliance concerns while adhering to Know Your Customer -Client Due Diligences such as “Customer due diligence” (CDD), “Enhanced due diligences” (EDD), Basel(I, II, III), OFAC and BSA, etc.
  • Independently work on lease/loan agreements for non-profits, municipalities, and government-related organizations, applying in depth understanding for documentation; finance structure, interest rate, monthly payments, terms ad rate factors while researching companies to better understand their financial needs.

Loan Documentation Specialist

Wells Fargo, NA
05.2010 - 07.2012
  • Efficiently finalized loans and leases by maintaining strong interaction and assistance within interdepartmental personnel- mainly Sales Team and Credit Team.
  • Maintain a system of records which includes the contracts, email communications between customers, vendors, and team members plus all required customer’s financials as well as their credit application to ensure seamless booking and funding of each contract.
  • Ensured funding in real time to meet monthly, quarterly and end of year goals by managing timely communication with vendors, customers, sales.
  • Audited Corporate Documentation such as Article of Incorporation, Operating Agreement, Bylaws, Signature Cards/Authorized Signers, Certificate of Incumbency and many more. Approved updates within policies guidelines while negotiating lease verbiage, reviewing deal structures, IRR, rate factors, upfront sales tax and other required factors based on lease/EFA.

Customer Service Representative

Wells Fargo, NA
07.2008 - 05.2010
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Processed 100+ calls during month end, providing guidance and assistance to more inexperienced service representatives. Aggregated currency transaction bank-wide using system generated reports and teller logs.
  • Provided human resource counsel to Customer Service Manager, gathering data for year-end performance reviews including reporting call logs, complex customer situations and work samples.
  • Accountable for execution of all applicable risk programs (i.e. Credit, Market, Financial Crimes, Operational, Regulatory) which includes effectively following and adhering to applicable policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making good risk decisions.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Science - Marketing And Finance

University of Illinois At Chicago
Chicago, IL
05-2005

Skills

  • Client engagement strategies
  • Cross-functional team management
  • Cost reduction strategies
  • Demand forecasting
  • BSA-CDD-EDD Compliance
  • ADHOC Reporting

Software

Rapport

GFS

Eoriginal

Cashpro

InfoLease

SuperTrump

Cast

CIM

Confluence

IBCS

IBKR360

JIRA

FINCEN

IBWeb

ICIJ Offshore

Comm Tool

Crystal Report

Lexis-Nexus

Seibel

FIS

SalesForce

LotusNotes

OnBase

LoanIQ

LeasePlus

Languages

Cambodian
Native or Bilingual

Timeline

Operations Consultant

Bank of America
11.2023 - Current

Ehnanced Due Dilgence Analyst

Interactive Brokers
08.2021 - 11.2023

Commerical Loan Closer II

First Midwest Bank
09.2019 - 08.2021

Equipment Finance Lead Transaction Coordinator

Wells Fargo, NA
07.2012 - 05.2019

Loan Documentation Specialist

Wells Fargo, NA
05.2010 - 07.2012

Customer Service Representative

Wells Fargo, NA
07.2008 - 05.2010

Bachelor of Science - Marketing And Finance

University of Illinois At Chicago

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