Devika Niroula

- Answer inbound calls.
- Handle customer inquiries over the phone.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports

⁃ Attracts potentials customers by answering products and service questions;
suggesting information about other products and service.
⁃ Opens customer accounts by recording account information's.
⁃ Resolves products or service problems by clarifying the customer’s complaint;
determining the cause of the problem; selection and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure resolution.
⁃ Team up with co-workers to ensure proper customer service.
⁃ Build productive trust relationships with customers
⁃ Ability to perform under pressure and address complaints in a timely manner.

- Cash Handling
- Customer Service: The ability to really listen is so crucial for providing great service for a
number of reason. One of the most effective ways both to retain customer and bring in new customer.
- Clear Communication
- Managed cash drawers and cash pick-ups
- Completed monetary deposits
- Authorized passes gift certificates vouchers and coupons
- Operated cash registers receiving and processing funds and scanning and packing
merchandise
- Answering customer queries regarding merchandise and checking prices
- Keeping daily activity log including records of returns and customer issues
- Counted end of shift cash receipts to ensure accuracy with paper and computer receipts
- Listened to customer queries and complaints acting to resolve them quickly