Devika Saunders
Martinsburg,WV
Summary
Professional scheduling expert with strong track record in managing and optimizing appointment systems. Known for reliability and adaptability in dynamic work settings, ensuring seamless collaboration and goal achievement. Proficient in time management and problem-solving with focus on operational excellence.
Overview
6
6
years of professional experience
Work History
Scheduling Representative
Aspen Dental
11.2024 - Current
- Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
- Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
Member Service Representative
Navy Federal Credit Union
11.2021 - 10.2024
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Business Support Executive
Everise
04.2020 - 11.2021
- Managed complex projects, coordinating cross-functional teams to meet deadlines and deliver results.
- Improved client satisfaction, promptly addressing concerns and providing solutions for their needs.
- Spearheaded process improvements by identifying inefficiencies and implementing best practices for increased productivity.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
PNC Bank
01.2019 - 04.2020
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associates in Business Administration Management of Technology -
ASA College
New YorkHigh School Diploma -
Bayard Rustin Humanities
New York06.2004
Skills
- Maintaining confidentiality
- Data entry proficiency
- Deadline management
- Appointment scheduling
Timeline
Scheduling Representative
Aspen Dental
11.2024 - Current
Member Service Representative
Navy Federal Credit Union
11.2021 - 10.2024
Business Support Executive
Everise
04.2020 - 11.2021
Customer Service Representative
PNC Bank
01.2019 - 04.2020
High School Diploma -
Bayard Rustin Humanities
Associates in Business Administration Management of Technology -
ASA College
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