Summary
Overview
Work History
Education
Skills
Certification
Languages
Roles And Responsibilities
Personal Information
Timeline
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Devilal AM

Summary

Seasoned Associate Vice President with a proven track record at Standard Chartered Global Business Solutions. Excelled in leading global teams, driving process simplification, and leveraging SCRUM principles for efficiency. Recognized for strong problem-solving skills and the ability to foster cross-functional collaborations. Awarded multiple GEM awards for outstanding performance and innovation.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Associate Vice President

Standard Chartered Global Business Solutions
08.2015 - Current
  • Managing a global team of advisors spread across India/ Thailand, and Indonesia
  • Capability building, process simplification, automation, Hackathon
  • Responsible to drive Performance Management and My Voice survey
  • Identifying opportunities to reduce employee queries through Analyze and Improvement hour projects
  • Drive A3 projects using SCRUM principles within the Unit
  • Multiple GEM awards

Assistant Manager Operations

Tata Consultancy Services
03.2012 - 08.2014
  • Managed Telecom project for UK Client
  • Handled CEO/ Team Manager and High-Level Escalations team with a team strength of 57+ employees
  • Developed VSM / Project Open Span/ Reduction of escalations using Six Sigma approach
  • TCS certified excel trainer
  • Conducted basic and mid-level excel trainings for both new and experienced staff at multiple locations
  • TalkTalk Hero award for reduction of volume and structuring process workflow

Senior Team Leader Insurance

Royal Sundaram
03.2009 - 11.2011
  • Handling Inbound / Outbound team for PAN India and consistently delivered high quality of service with Service Levels between 95% - 98% month after month
  • Regeneration of team from scratch this clearly reflected in the Gallup scores of 4.73
  • Completed Six Sigma Project in Customer Complaint with saving for the organization of 15~laks
  • MD award (Beaver award) for contributing to Customer Service

Team Leader RCM

Ajuba Solutions
01.2004 - 03.2009
  • Managed multiple projects ranging from Account receivables/ payment posting and charge entry with 50+ team members
  • Client review calls/ report generation
  • Managed Collection and bad debt calling for UK and US customers
  • Month end reconciliation/ training and team bonding activities
  • Best Employee award in 2005

Education

Bachelor of Arts -

University of Madras
Chennai

Skills

  • Knowledge of basic business principles, company goals, and objectives
  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
  • Ability to communicate clearly and concisely, both orally and in writing
  • Strong problem-solving and analytical skills
  • Ability to establish cross-functional, collaborative relationships with business and technology partners
  • Ability to lead and mentor team members
  • Advanced knowledge of system architecture and design principles, practices and enabling tools
  • Knowledge of system testing and test plan development
  • Ability to lead complex program and project efforts to completion
  • Strong negotiation skills

Certification

  • Certified SCRUM Master
  • Trained in Project Management
  • Certified Six Sigma Green Belt from MSME

Languages

  • English
  • Hindi
  • Telugu
  • Tamil

Roles And Responsibilities

Manage Project development from initiation to closure, Creates Scrum plan, Sprint Plan, Release Plan, and QA plan for the scope that has to be developed and released, Complete work breakdown structure to estimate effort required for each task, Providing all support to the team using a servant leadership style and leading by example, Removing impediments, conflict management, make team collaborative to help achieve sprint objective, Monitor and track status of iterations/releases and ensure work progress visualization on the scrum board, Assisting with internal and external communication and improving transparency, Responsible for monitoring and managing Core Program Management expectations and coordinate/execute corrective action to address gaps, Determine if external consultants/ vendors will be required to complete project plan, if required, recruit and manage appropriate staffing resources, Build a structure how results will be measured and complete a post project evaluation to determine how results will be achieved, Develop tools and best practices for project management and execution, Track and report on Project milestones and provide status reports to Sponsor, Be accountable for project results along with the Sponsor, Ensure all project documents including lessons learned are documented and archived following project completion, Open and transparent communication channel with clients both internal and external, Having daily/weekly and monthly calls to ensure proper understanding of customer/ client's expectations by involving the right people so there is no gap in communication or delivery, Appropriate POi's and audit documents reviewed with clients at regular timely intervals, All opportunities of process improvements and changes are informed in a timely fashion., Documenting all value adds and additional requests processed for the clients so the future leaders can have a clear view on the relationship that they need to maintain with the clients, Looking for opportunities to bring in new business which helps both the clients and current process, Size of teams varied from organizations worked, however the primary key while managing them was to ensure they learn new concepts/ gain knowledge and move ahead in career, Started from being a Trainee account executive to Manger over a span of 10 years. Handled teams in different organizations by keeping the organizations values and cultures in mind, Developed appropriate performance management system for the teams handled with the KPl's are per the respective organization, Timely feedback on the performance along with clear communication of the objectives that need to be achieved, Appreciations and assertive feedback mechanism adopted to ensure optimum performance from the teams, Brought individuals from different backgrounds together by motivating/ team building activities to create a high performing team that contributed to the company's goals., Delegation of appropriate activities and mentoring team members to make them future leaders, SWOT analysis of team members to identify opportunity area and strength and coach/ mentor to improve, Upskilled team members to take up larger roles within the organization, Periodic training of the team in soft skills and other process related activities

Personal Information

  • Passport Number: P7529732s
  • Nationality: Indian

Timeline

Associate Vice President

Standard Chartered Global Business Solutions
08.2015 - Current

Assistant Manager Operations

Tata Consultancy Services
03.2012 - 08.2014

Senior Team Leader Insurance

Royal Sundaram
03.2009 - 11.2011

Team Leader RCM

Ajuba Solutions
01.2004 - 03.2009
  • Certified SCRUM Master
  • Trained in Project Management
  • Certified Six Sigma Green Belt from MSME

Bachelor of Arts -

University of Madras
Devilal AM