DEVILLE COTTRELL
TREVOSE,Pennsylvania
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Motivated customer service specialist with over 20 years retail experience in a fast-paced, team-based environment.Overview
31
31
years of professional experience
Work History
CSR
PAT'S MUSIC CENTER
2072 STREET ROAD
11.1993 - 07.2013
- Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Served as the main liaison between customers, management and sales team.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
DISC JOCKEY,PART TIME BAR MANGER
FRANK SPORTS BAR
660 WEST STREET ROAD
02.2009 - Current
play music to customer book parties..Look after the bar and keep a eye on the bartenders pick up inventory when needed close the bar and open the bar when needed...
Education
High School Diploma - undefined
Bensalem High School
1986
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Multi-line phone talent
- Training development aptitude
Timeline
DISC JOCKEY,PART TIME BAR MANGER
FRANK SPORTS BAR
02.2009 - Current
CSR
PAT'S MUSIC CENTER
11.1993 - 07.2013
High School Diploma - undefined
Bensalem High School
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