DEVIN ALONZO
Hutto
Summary
My goal is to obtain a challenging position capitalizing on my skills, training, and experience; while continuing my professional development, growth and advancement within your company. I am an "open minded" think outside of the box type and always enjoy a challenge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Statewide Remodeling
04.2023 - 01.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Bartender and Server
685 Backyard Bar
03.2021 - 08.2023
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Checked identification of customers to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Took beverages orders from guests and delivered drinks within reasonable time frames.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Completed POS transactions, returning currency, coin and payment cards to patrons.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
Lead/Trainer/Project Management
Closets By Design
11.2019 - 12.2022
- Supervisor oversee and manage the call center's daily operations and implements procedures, objectives, and initiatives.
- Hands-on leader and lead by example. Lead a team of highly efficient employees in a high volume, fast-paced call center environment.
- Coordinated team exercises and group discussions to increase training engagement.
- Conducted internal surveys and employee interviews, applying feedback to assess and improve training programs.
- Evaluated instruction methods to monitor training costs and maximize results.
- Monitored and evaluated training activities and program effectiveness.
- Developed training procedures and program curriculum to support corporate objectives.
- Contributed to employee development plans in support of job-specific skills development.
Marketing Manager
Prescription Lifeline
02.2016 - 08.2018
- Collaborated with management to periodically review and update training program objectives.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on client accounts.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Updated and maintained database with accurate customer information and timely data entry.
- Maintained scheduling for designer consultations, installations and services.
- Conferred with customers by telephone to provide product or service information.
Customer Service Representative
Prescription Lifeline
06.2017 - 03.2018
- Addressed customers courteously using suitable methods and problem-solving skills.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Followed up with customers regarding product functionality and overall satisfaction.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Collaborated with field staff and customers to evaluate and diagnose problems and recommended possible solutions.
Retention Customer Service Representative
Prescription Lifeline
02.2016 - 06.2017
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
Bachelor Of Science (B.S.) - Music Business
Full Sail University
Orlando, FL07.2013
Skills
- Time Management
- Multitask
- Apple and Android Product Knowledge
- Windows and Mac Knowledge
- Cash and Credit Card Handling
- 55-60 WPM
- Ability to maintain a positive attitude in all situations
- Ability to work under pressure
- Ability to adapt to my environment
- CRM
- Project management
Certification
- Personal Trainer
- CPR
Languages
Spanish
Timeline
Project Manager
Statewide Remodeling
04.2023 - 01.2025
Bartender and Server
685 Backyard Bar
03.2021 - 08.2023
Lead/Trainer/Project Management
Closets By Design
11.2019 - 12.2022
Customer Service Representative
Prescription Lifeline
06.2017 - 03.2018
Marketing Manager
Prescription Lifeline
02.2016 - 08.2018
Retention Customer Service Representative
Prescription Lifeline
02.2016 - 06.2017
Bachelor Of Science (B.S.) - Music Business
Full Sail University
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