Summary
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DEVIN ALONZO

Hutto

Summary

My goal is to obtain a challenging position capitalizing on my skills, training, and experience; while continuing my professional development, growth and advancement within your company. I am an "open minded" think outside of the box type and always enjoy a challenge.

Work History

Project Manager

Statewide Remodeling
04.2023 - 01.2025
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Bartender and Server

685 Backyard Bar
03.2021 - 08.2023
  • Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
  • Checked identification of customers to verify age requirements for alcohol purchases.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Took beverages orders from guests and delivered drinks within reasonable time frames.
  • Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
  • Created new and exciting cocktails and beverages based on item availability and seasonal interest.
  • Assessed bar inventory and completed requisition sheets to restock supplies.
  • Completed POS transactions, returning currency, coin and payment cards to patrons.
  • Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.

Lead/Trainer/Project Management

Closets By Design
11.2019 - 12.2022
  • Supervisor oversee and manage the call center's daily operations and implements procedures, objectives, and initiatives.
  • Hands-on leader and lead by example. Lead a team of highly efficient employees in a high volume, fast-paced call center environment.
  • Coordinated team exercises and group discussions to increase training engagement.
  • Conducted internal surveys and employee interviews, applying feedback to assess and improve training programs.
  • Evaluated instruction methods to monitor training costs and maximize results.
  • Monitored and evaluated training activities and program effectiveness.
  • Developed training procedures and program curriculum to support corporate objectives.
  • Contributed to employee development plans in support of job-specific skills development.

Marketing Manager

Prescription Lifeline
02.2016 - 08.2018
  • Collaborated with management to periodically review and update training program objectives.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on client accounts.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Maintained scheduling for designer consultations, installations and services.
  • Conferred with customers by telephone to provide product or service information.

Customer Service Representative

Prescription Lifeline
06.2017 - 03.2018
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Collaborated with field staff and customers to evaluate and diagnose problems and recommended possible solutions.

Retention Customer Service Representative

Prescription Lifeline
02.2016 - 06.2017
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Responded to telephone inquiries and complaints following standard operating procedures.

Education

Bachelor Of Science (B.S.) - Music Business

Full Sail University
Orlando, FL
07.2013

Skills

  • Time Management
  • Multitask
  • Apple and Android Product Knowledge
  • Windows and Mac Knowledge
  • Cash and Credit Card Handling
  • 55-60 WPM
  • Ability to maintain a positive attitude in all situations
  • Ability to work under pressure
  • Ability to adapt to my environment
  • CRM
  • Project management

Certification

  • Personal Trainer
  • CPR

Languages

Spanish

Timeline

Project Manager

Statewide Remodeling
04.2023 - 01.2025

Bartender and Server

685 Backyard Bar
03.2021 - 08.2023

Lead/Trainer/Project Management

Closets By Design
11.2019 - 12.2022

Customer Service Representative

Prescription Lifeline
06.2017 - 03.2018

Marketing Manager

Prescription Lifeline
02.2016 - 08.2018

Retention Customer Service Representative

Prescription Lifeline
02.2016 - 06.2017

Bachelor Of Science (B.S.) - Music Business

Full Sail University

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DEVIN ALONZO