Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devin Anderson

Columbus

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably as Assistant Manager at Hippie Hut Smoke Shop. Excelled in conflict resolution and management, enhancing customer satisfaction and operational efficiency. Skilled in data entry and maintaining meticulous organization, I consistently foster positive client relations and workplace productivity.

Overview

2025
2025
years of professional experience

Work History

Receptionist

Enlighten Hair Studio

Server

Twin Peaks Restaurants
07.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Brio Italian Grille
04.2023 - 01.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Assistant Manager

Hippie Hut Smoke Shop
08.2022 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Shift Lead Associate

Vans Shoes
04.2022 - 01.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.

Aseptic Cleaner

American Regent
08.2021 - 01.2022
  • Communicated with staff to address specific cleaning needs and concerns.
  • Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Sterilized and sanitized lab space in timely manner for use.
  • Maintained proper chemical safely precautions.


Front Desk Receptionist

Enlightened Hair Studio
09.2019 - 03.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained workspace organization and cleanliness.

Education

High School Diploma -

Grove City High School
Grove City, OH
06.2019

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Data inputting
  • Schedule management
  • Multi-line telephone operation
  • Professional demeanor
  • Calendar management
  • Documentation and reporting
  • Service-oriented mindset
  • Basic accounting
  • Supply management
  • Multitasking and prioritization
  • Meticulous and organized
  • Calm demeanor
  • Customer service
  • Attention to detail
  • Problem-solving
  • Conflict resolution

Timeline

Server

Twin Peaks Restaurants
07.2023 - Current

Server

Brio Italian Grille
04.2023 - 01.2024

Assistant Manager

Hippie Hut Smoke Shop
08.2022 - 08.2023

Shift Lead Associate

Vans Shoes
04.2022 - 01.2023

Aseptic Cleaner

American Regent
08.2021 - 01.2022

Front Desk Receptionist

Enlightened Hair Studio
09.2019 - 03.2020

Receptionist

Enlighten Hair Studio

High School Diploma -

Grove City High School

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Devin Anderson