Overview
Work History
Education
Skills
Certification
Timeline
Generic
Devin Anderson

Devin Anderson

Charlotte,NC

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

Alo Yoga
04.2023 - Current
  • Coaches, teaches, and trains Sales and Operational Managers to improve performance and successfully deliver sales goals while maintaining customer focus.
  • Inspiring and motivating teams, providing guidance, and fostering a positive work environment resulting in top percentile Pulse Survey results consistency.
  • Monitoring sales data, identifying trends, and implementing strategies for improvement and making data-driven decisions.
  • Cultivating strong relationships with clients and cross functional partners to ensure customer satisfaction and loyalty.
  • Cross-functional collaboration by partnering with other functional departments to ensure shared expectations are met and exceed operational efficiency within the Southeast district.
  • NSO | supported 9 store openings in new markets throughout Southeast: training, recruiting, preparation timeline, events, brand awareness.

Senior Store Manager | East Coast

Outdoor Voices
01.2022 - 03.2023


  • Lead and motivate store teams across East Coast Region, providing guidance, coaching, and support to drive sales goal and operational excellence with focus on CRM and loyalty.
  • Training & Development Lead for East Coast | compiled resources for a streamline consistent training process for new hires and host incoming SMs for hands on training.
  • Cross functional collaboration with brand and marketing teams to amplify community engagement and guide new customer growth through events, community outreach and local relationship building in new market.
  • NSO | led store openings in new markets throughout East Coast: training, recruiting, preparation timeline, events, brand awareness.

Senior Store Manager | Regional VM

Lululemon
10.2020 - 01.2022
  • Regional VM | Responsible for creating and maintaining the aesthetic appearance of a retail space within Carolina Region to attract customers and promote sales with weekly data driven check-ins. Store-specific strategies and plans, aligning with overall company goals.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed all aspects of a retail store, focusing on sales, operations, recruiting, training, store budgets, team leadership, and customer experience.

Store Manager

Lululemon
08.2018 - 10.2020
  • Lead and motivated Sales Leads and team to achieve sales targets, increase profits, and grow the business by provided direct feedback, coaching, mentoring with check-ins and performance management activities.
  • Ensuring a positive customer experience, addressing complaints, and de-escalating tense situations promptly.
  • NSO | supported 3 store openings throughout the Carolinas: training, recruiting, preparation timeline, events, brand awareness.

Assistant Store Manager | NSO Support

JJill
05.2017 - 08.2018


  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies cutting time to complete projects and improve efficiency.
  • Client Relationship Management (CRM) with building trust and communication resulting in customer retention and referrals.
  • Responsible for the overall day-to-day operations of a retail store, including managing staff, while also ensuring customer satisfaction and meeting sales targets.

Assistant Store Manager

White House Black Market
09.2013 - 05.2017
  • Responsible for the overall day-to-day operations of a retail store, including managing staff, inventory, visual merchandising, while also ensuring customer satisfaction and meeting sales targets.
  • Train and developed team in product specifications, sales incentives and techniques, significantly increasing team productivity that met sales goals.

Education

Bachelor of Arts -

Louisiana Tech University
Ruston, LA
2012

Skills

  • Problem-solving
  • Communication
  • Adaptability
  • Analytics
  • Time Management
  • Multi-Unit
  • Leadership
  • Project Management
  • Customer Relationship Management (CRM)
  • Coaching and Training

Certification

Stanford University Graduate School of Business

  • Communicating Persuasively & Building Trust

UC Berkley Executive Education

  • Cultivating Collaborative Leadership

Yale School of Management

  • Fostering Inclusion and Diversity


Timeline

General Manager

Alo Yoga
04.2023 - Current

Senior Store Manager | East Coast

Outdoor Voices
01.2022 - 03.2023

Senior Store Manager | Regional VM

Lululemon
10.2020 - 01.2022

Store Manager

Lululemon
08.2018 - 10.2020

Assistant Store Manager | NSO Support

JJill
05.2017 - 08.2018

Assistant Store Manager

White House Black Market
09.2013 - 05.2017

Bachelor of Arts -

Louisiana Tech University

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Devin Anderson