Summary
Skills
Work History
Education
Reference
Overview
Volunteer
Devin Arias

Devin Arias

Human Resources
Peoria,AZ

Summary

Versatile Human Resources Specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 6 years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals. With a strong understanding of labor and employment law.

Skills

  • Leadership management and performance management
  • Employee grievances
  • Thrives in a diverse setting, able to relate to multiple walks of life
  • Versed in dealing with state and federal policy to ensure proper filing of documentation
  • Thrives in fast paced environment, up to speed with current workforce changes and culture
  • Handling customer complaints
  • Customer management
  • Technical services
  • Intake services
  • Supervisor role in major call center
  • Human resources management
  • HR policies and procedures expertise
  • Confidential document control
  • Payroll administration
  • Recruiting
  • Project Planning
  • Efficient data management
  • Compliance
  • Human resources audits
  • HRIS Applications Proficient
  • Conflict Resolution Tactics
  • Event Management
  • Benefits administration
  • Written and Verbal Communication
  • Policies Implementation
  • Employee Retention
  • Legal Advisory
  • Mediation
  • Legal Research and Review
  • HIPAA Guidelines
  • Quality Control
  • Wellness Services

Work History

HR Specialist/Coordinator

Abrazo Central Campus
Phoenix, AZ
05.2022 - Current
  • Assisted with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Developed employee orientation and training programs for new hires.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Aligned HR policies with federal and local regulations.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Reported on workplace health and safety compliance to superiors.
  • Organized employee directories and updated individual contact information.
  • Explained human resources policies and procedures to employees.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Responded to inquiries from employees regarding benefits packages.
  • Investigated complaints of discrimination or harassment within the workplace.
  • Managed recruitment processes, including job postings and interviews.
  • Drafted and implemented HR policies in accordance with applicable laws.

Human Resources Coordinator/Receptionist

Valor Global
Phoenix, AZ
07.2021 - 03.2022
  • Explained human resources policies and procedures to employees.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Aided senior leadership during executive decision-making process by generating daily status and maintenance activity reports that recommended corrective actions and improvements.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Drafted professional business communication and answered phone calls and emails.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Scheduled meetings and meeting rooms for internal personnel, partners and clients.
  • Documented and routed business correspondence to manage office paperwork.
  • Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
  • Reviewed referral candidates and contacted qualified individuals to request applications.

Premier Phone Banker (Business)

Wells Fargo
Phoenix, AZ
11.2020 - 07.2021
  • Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Ability to influence, educate, and connect customer to technology and share the value of digital banking options
  • Good attention to detail and accuracy skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Microsoft Office skills
  • Experience delivering results in a fast-paced, deadline driven environment
  • Ability to quickly learn business operations and processes
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Ability to be flexible and adjust plans quickly to meet changing business needs
  • Knowledge and understanding of business banking products, policies, and procedures; within a call center environment
  • Knowledge and understanding of online banking products, policies, and procedures; within a call center environment
  • Strong knowledge and understanding of Virtual Library
  • Knowledge and understanding of Hogan
  • Exposure to Wells Fargo CIV (Customer Information View) application
  • Knowledge and understanding of business servicing systems such as Business Credit System (BCS) or Customer Information View (CIV)

Call Center Team Supervisor

Valor Global
Phoenix, AZ
04.2020 - 11.2020
  • Asked probing questions to determine service needs and ac
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Assistant Manager

Sonic Drive-In
Surprise, AZ
10.2017 - 04.2020
  • Training, supervising, managing, directing, and developing Great People
  • Making every guest a repeat customer by ensuring the guest leaves the lot satisfied every time
  • Helping employees understand the big picture and their role by sharing the “why” behind tasks
  • Encouraging team successes and coaching for better performance
  • Having clear expectations and providing continuous feedback throughout shift
  • Creating an upbeat positive atmosphere during the shift that makes work fun
  • Managing the majors: the whys, labor, and guest service
  • Maintaining and enforcing SONIC safety and sanitation standards
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Planned and prepared workflow schedules, delegating tasks for 15-25-member team.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.

Office Assistant

CCS-Cleaning services
Surprise, AZ
07.2017 - 08.2017
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Maintained business records by updating customer information.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Monitored calendars and scheduled appointments based on availability and established load limits.

Education

BBA - Human Resources

CSU Global
Phoenix, AZ
01-2025

Associate of Applied Science - Human Resource Specialism

Bryant And Stratton College
Getzville, NY
02-2024

High School Diploma -

Valley Vista High School
Surprise, AZ
05.2018

Reference

  • Tim Howard Abrazo Central Campus:CHRO-714-785-0177
  • Missy Burton: (HR-Manager)-Valor Global & Abrazo Central Campus-(480)208-5807-Valor Global & Abrazo Central Campus
  • Catherine Boyer: Sr Recruitment Abrazo Health-(602)-541-7665
  • Lauren Riberio: Sr Recruitment Abrazo Health- (248)-882-7627
  • Missy Burton: (HR-Manager)-(480)208-5807-Valor Global & Abrazo Central Campus
  • Christina Feaster: Training Supervisor-(928)310-8976-Valor Global
  • Tyler St Clair: Wells Fargo team Manager - (623)-349-3870
  • Andrea Egurrolla- 480-578-7229 Payroll coordinator Abrazo Central Campus
  • Michelle Beverly-COO-(602) 865-5555 Abrazo Central Campus
  • Shirley Dunaway General Manager Sonic-(480)-326-6485

Overview

7
7
years of professional experience

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Devin AriasHuman Resources