Devin Baker
Englewood,FL
Summary
Professional Assistant Team Lead with a proven track record at Goodwill Manasota, excelling in customer engagement and team leadership. Adept at Microsoft Office Suite and motivational techniques, significantly enhancing team performance and customer satisfaction. Skilled in training development and fostering a positive work environment, driving both employee growth and operational efficiency. Works well with handling stressful situations, diplomatic with professionals and team members at all levels. Known for the ability to increase productivity and maintain accountability while working alone, or with a team.
Overview
11
11
years of professional experience
Work History
Assistant Team Lead
Goodwill Manasota
04.2024 - Current
- Performed Opening and Closing procedures
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Mentored and guided employees to foster proper completion of assigned duties.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Initiated timely response to emails, voicemails, and written correspondence.
- Conducted new-hire trainings via Goodwill U and hands-on experience instructing team members in use of machinery, standard operating procedures, and company policies.
- Promoted a positive work environment by fostering teamwork and open communication among team members.
Retail Keyholder
Goodwill Manasota
04.2023 - 04.2024
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Opened and closed store at proper times for reliable services.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Managed the store during the absence of higher-level management, maintaining smooth daily operations and meeting sales goals.
- Assisted store cashiers during peak sales times.
- Balanced cash registers at end of shift and filled out necessary reports.
- Trained and supervised new employees to apply best practices in customer service and store operations..
- Mentored new team members to contribute to store's positive culture.
Revenue Team
Wrench Mobile Mechanics
07.2021 - 02.2023
Supervisor/Laborer
Hostetter Auctioneer
06.2013 - 03.2021
Education
Bachelor of Science - Business Management And Marketing
Pennsylvania State University
Pittsburgh, PA05-2016
Skills
- Motivational techniques
- Sales
- Microsoft Office Suite
- Customer Focused
- Team Leadership
- Training and Development
- Scheduling
- Workplace Safety
- Store Operations
- Customer Complaint Resolution
- Cash Register/POS Operations
- Dependable and Responsible
Timeline
Assistant Team Lead
Goodwill Manasota
04.2024 - Current
Retail Keyholder
Goodwill Manasota
04.2023 - 04.2024
Revenue Team
Wrench Mobile Mechanics
07.2021 - 02.2023
Supervisor/Laborer
Hostetter Auctioneer
06.2013 - 03.2021
Bachelor of Science - Business Management And Marketing
Pennsylvania State University
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