Devin Barnes
Richmond,VA
Summary
Hard-Working professional with 10+ years of experience and a proven knowledge of back office operations, customer service, and productivity and performance management. Aiming to leverage my skills to successfully fill the role at your company.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Knowledgeable [Desired Position] with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrator
Winners Circle Group of Texas
01.2024 - 03.2025
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
UPS Package Handler
UPS
09.2023 - 12.2023
- Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment such as Equipment and Equipment. Excellent interpersonal, organizational and time management abilities
Direct Support Professional
Love 1st LLC
04.2022 - 09.2023
- Provides direct care to those with intellectual and developmental disabilities. Performs personal care tasks.
- Administer medications according to guidelines.
- Aid in implementing treatments, training programs and developmental/behavioral plans.
- Encourage community participation
- Document all observations and daily progress notes.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
Administrator
Home Is Where The Heart Is Home Care, LLC
07.2020 - 02.2022
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Acquire, distribute and store supplies
- Plan, administer and control budgets for contracts, equipment and supplies.
- Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
- Conduct classes to teach procedures to staff.
Human Resources Technician
U.S. Air Force
04.2014 - 04.2020
- Administration and Management: Knowledge Expert of business and management principles involved in strategic planning, coordination of people resources. Personnel and Human Resources: Serves as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work -related problems.
- Advise officers and airmen on military personnel issues and programs. Briefs provision of personnel programs such as assignments, promotions, separations, retirement, benefits programs and develop career information.
- Create provides reports and statics. Help user determine training requirement, methods , and procedures.
- Assist next of kin of deceased and missing personnel to apply for death gratuity pay, arrears of pay, veterans affairs, social security, government and commercial life insurance, and other benefits.
- Reduced time-to-fill metrics by utilizing effective sourcing strategies and maintaining a strong candidate pipeline.
- Managed benefits administration tasks, such as enrollment processing and claims resolution, providing excellent customer service to employees.
- Facilitated effective conflict resolution between employees and managers, promoting open communication and positive working relationships.
- Assisted HR manager with annual performance review process, ensuring timely completion of evaluations and goal setting.
- Collaborated with department managers to create detailed job descriptions for open positions, attracting qualified candidates.
- Assisted in developing diversity and inclusion initiatives that fostered a more inclusive work environment for all employees.
- Streamlined onboarding procedures for new hires, resulting in reduced time to productivity.
- Promoted a positive work environment by coordinating team-building events and employee recognition initiatives.
- Maintained accurate employee records, ensuring compliance with state and federal regulations.
- Conducted thorough investigations of employee relations issues, such as harassment complaints or policy violations, ensuring appropriate corrective actions were taken.
- Improved employee retention rates by conducting thorough exit interviews and identifying areas for improvement.
- Developed comprehensive training programs for staff, increasing overall knowledge and skill sets within the organization.
- Conducted regular audits of HR policies and procedures, ensuring alignment with industry best practices and legal requirements.
- Enhanced employee satisfaction by implementing efficient HR processes and addressing concerns promptly.
- Supported company growth by efficiently managing high-volume recruitment efforts and selecting top talent.
- Coordinated workplace safety initiatives, including OSHA compliance training sessions and incident reporting protocols.
- Negotiated cost-effective contracts with external vendors for services such as health insurance plans or background check providers.
- Served as a knowledgeable resource for employees regarding company policies and benefits information, promoting transparency within the organization.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Created and delivered HR training sessions to staff, managers and executives.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and monitored employee recognition programs.
- Administered employee benefits programs and assisted with open enrollment.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Worked alongside global business leader to deploy new training strategies.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Education
High school diploma -
Raleigh Christian Academy
Raleigh, NC05.2013
Skills
- Administrative Experience
- Data entry
- Crisis intervention
- Case Management
- Public speaking
- Microsoft Word
- Human Resources Management
- Microsoft Excel
- CPR
- Human Resources
- Social work
- Conflict Management
- Leadership
- Performance Management
- Microsoft Powerpoint
- Customer service
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- MS office
- Documentation and reporting
- Decision-making
- Team building and leadership
- Office management
- Personable and approachable
- Data confidentiality
- Team collaboration
- Document management
- Staff management
- Schedule coordination
- Scheduling
- Time management
- Relationship development
- Goal setting
- Employee supervision
- Data analysis
- Business administration
- Problem-solving
- Deadline adherence
- New hire onboarding
- Document control
- Bookkeeping
- Resourceful and analytical
- Performance improvement
- Flexible schedule
- Information management
- Risk management
Certification
- Forklift Certification Present
- CPR Certification June 2023 to July 2025
Timeline
Administrator
Winners Circle Group of Texas
01.2024 - 03.2025
UPS Package Handler
UPS
09.2023 - 12.2023
Direct Support Professional
Love 1st LLC
04.2022 - 09.2023
Administrator
Home Is Where The Heart Is Home Care, LLC
07.2020 - 02.2022
Human Resources Technician
U.S. Air Force
04.2014 - 04.2020
High school diploma -
Raleigh Christian Academy
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