Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Interests
Hobbies and Interests
Timeline

Devin Bellamy

Charlotte,NC

Summary

Knowledgeable in Team efforts,solving problems while having an solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.

Overview

10
10
years of professional experience

Work History

IT Technician

Spectrum
01.2025 - Current
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.

Outbound Operations Supervisor

1800 Contacts
08.2020 - 01.2025
  • Established strong relationships with clients by providing exceptional support in addressing shipment-related inquiries or concerns.
  • Coordinated closely with sales teams to align shipping capacities with customer requirements during peak seasons.
  • Reduced customer complaints related to shipping by implementing quality control checks prior to dispatch.
  • Improved shipping efficiency by streamlining packaging processes and optimizing warehouse layouts.
  • Enhanced team productivity through cross-training initiatives, fostering a versatile workforce capable of handling diverse tasks.
  • Played a key role in the successful integration of new software systems for inventory management and order processing, leading to increased visibility and control over the entire supply chain.

Shift lead

Burger King
06.2018 - 06.2019
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Camp counselor

YMCA
06.2015 - 08.2015
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.

Education

High school - finance and engineering

Olympic high school, Charlotte, NC
graduate with certification in finance and engineering

Associate of Science - Psychology

Central Piedmont Community College, Charlotte, NC
05-2022

Bachelor of Science - Computer And Information Sciences

University of North Carolina At Charlotte, Charlotte, NC
12-2025

Skills

  • Have experience in cad
  • Remote support
  • Help desk management
  • Software deployment management
  • Problem-solving
  • Attention to detail
  • Great leadership skills
  • Has personal experience in multiple sports
  • Hardware installation
  • Desktop technical support
  • Software configuration
  • System administration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 24 staff members.
  • Resolved product issue through consumer testing.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Recipient of individual and departmental awards for providing stellar client service.

LANGUAGES

English/Some German

Interests

  • Engaging in food photography and sharing culinary creations on social media
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Drone Piloting
  • Team Sports
  • Getting involved in local advocacy groups to promote positive change in the community

Hobbies and Interests

Operating and online Ecommerce store,cooking, traveling and exploring different cultures.

Timeline

IT Technician - Spectrum
01.2025 - Current
Outbound Operations Supervisor - 1800 Contacts
08.2020 - 01.2025
Shift lead - Burger King
06.2018 - 06.2019
Camp counselor - YMCA
06.2015 - 08.2015
Olympic high school - High school, finance and engineering
Central Piedmont Community College - Associate of Science, Psychology
University of North Carolina At Charlotte - Bachelor of Science, Computer And Information Sciences

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