Devin Brady
Greensboro,NC
Summary
Dedicated and motivated customer service representative with extensive experience in technical troubleshooting and effective communication. Recognized for resolving inquiries efficiently and enhancing team collaboration to improve service delivery. Expertise in order fulfillment, material handling, inventory management, and warehouse navigation. Adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organization needs. Experience with handling customer interactions and resolving issues promptly.
Overview
12
12
years of professional experience
Work History
Order Selector
Harris Teeter Distribution Center
Greensboro, NC
08.2025 - Current
- Operated pallet jacks to efficiently transport products within warehouse.
- Selected and organized orders accurately based on customer specifications.
- Collaborated with team members to ensure timely order fulfillment.
- Maintained cleanliness and organization of work area to adhere to safety standards.
- Read/voice-pick customer orders and use electric pallet jacks to navigate the warehouse.
- Select, stack, and shrink-wrap perishable items on pallets securely to prevent damage.
- Maintain accurate records of products, follow safety/OSHA procedures, and maintain a 95%+ productivity rate.
- Work in a cold, loud, and often wet warehouse environment, specifically around 33 degrees for perishables.
- lift, push, pull, and move up to 80 pounds regularly.
- Constant walking, bending, stooping, kneeling, crouching, and crawling.
Customer Service Representative/Technical Support Specialist
Spectrum (Charter Communication)
Greensboro, NC
12.2018 - 04.2025
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Processed and documented service requests accurately using customer relationship management software.
- Collaborated with team members to streamline service processes and enhance service delivery efficiency.
- Mentored new representatives on company policies, systems, and best practices for customer engagement.
- Analyze and resolve high-speed internet, voice, and video/cable issues using diagnostic tools.
- Answer inbound calls, providing polite, efficient support while de-escalating challenging interactions.
- Help customers understand and utilize Spectrum products, including setting up equipment and services.
- Address basic billing inquiries, payments, and account updates.
- Accurately log technical service inquiries and customer data.
- Attend coaching sessions and meetings to improve performance and meet company standards.
Satellite Technician
Dish Network
Greensboro, NC
01.2016 - 12.2018
- Installed and configured satellite systems ensuring optimal performance and customer satisfaction.
- Mounting satellite dishes, running cables, and connecting receivers/smart home devices to ensure optimal signal strength.
- Conducted routine maintenance checks, identifying and resolving technical issues efficiently.
- Diagnosing technical issues with satellite systems and replacing faulty equipment.
- Collaborated with team members to develop streamlined installation processes, enhancing service delivery.
- Trained junior technicians on installation protocols and troubleshooting techniques, fostering skill development.
- Educating customers on using their equipment, answering questions, and maintaining a professional demeanor.
- Completing work orders, safety checks, and maintaining records.
- Adhering to safety procedures, including using ladders up to 28-36 feet and operating power tools.
- lift 60-80 pounds, climb tall ladders (up to 40 ft), and work in confined spaces or varied weather conditions.
Business Mobility Specialist
AT&T
Greensboro, NC
01.2014 - 01.2016
- Managed mobility device provisioning and activation processes to enhance user experience.
- Developed training materials and conducted sessions for staff on mobility solutions and best practices.
- Collaborated with cross-functional teams to streamline mobile service deployment methods.
- Analyzed customer feedback to identify trends and improve mobile service offerings.
Education
High School Diploma -
Mt. Tabor High School
Winston-Salem, NC06-2006
Skills
- Order fulfillment
- Forklift operation
- RF scanning devices
- Pallet jack operation
- Warehouse navigation
- Order picking and processing
- Data entry
- Customer service
- Call center experience
- Computer proficiency
- Customer relationship management (CRM)
- Order processing
Timeline
Order Selector
Harris Teeter Distribution Center
08.2025 - Current
Customer Service Representative/Technical Support Specialist
Spectrum (Charter Communication)
12.2018 - 04.2025
Satellite Technician
Dish Network
01.2016 - 12.2018
Business Mobility Specialist
AT&T
01.2014 - 01.2016
High School Diploma -
Mt. Tabor High School