Devin Brooks
Kennedale,TX
Summary
Hardworking employee with outstanding customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges and master new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Birthing Doula
Empowerment Care Center
Beloit , WI
10.2023 - 08.2024
- Provided emotional and physical support to pregnant women throughout labor, delivery, and postpartum period.
- Educated clients on the stages of labor, pain management techniques, breastfeeding, and newborn care.
- Accompanied clients to prenatal appointments to ensure they were receiving appropriate care from providers.
- Facilitated communication between client and medical staff during labor and delivery process.
- Advised mothers on proper nutrition before and after pregnancy.
- Taught breathing techniques that help manage pain during contractions.
- Encouraged positive self-talk and affirmations throughout entire birthing process.
- Offered compassionate listening ear for any concerns or fears related to pregnancy or childbirth.
- Helped create an atmosphere of respect between mother and healthcare providers.
- Remained up-to-date on current evidence based practices related to childbirth.
- Maintained accurate records of each client's health history including lab results and medical notes.
- Provided referrals for additional services such as lactation consultants or mental health professionals if needed.
- Developed trusting relationships with clients by providing consistent support throughout pregnancy journey.
- Observed changes in maternal behavior or vital signs which may indicate need for further evaluation by physician or midwife.
- Closely monitored mother's health, comfort and emotional states before, during and after labor for births.
- Educated women on birth options, positive strategies and unique health issues.
- Developed individualized birth plans with mothers based on health concerns, desires and fears.
Shift Supervisor
Gifts Men Shelter
Janesville , WI
09.2023 - 06.2024
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Addressed any issues that arose during the shift in a proactive manner.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Resolved guest complaints in a timely manner.
- Developed strategies for improving operational efficiency and guest service levels.
- Assisted upper management with daily operations to meet standards of service and quality.
- Monitored security and enforced loss prevention strategies during shift.
- Handled escalated guest emergencies in absence of manager or supervisor.
- Upheld company standards and compliance requirements for operations.
- Handled emergency situations with composure and in accordance with company guidelines.
Financial Customer Service Representative
Grainger
Janesville , WI
01.2017 - 09.2021
- Developed and implemented customer service policies and procedures.
- Provided technical support to customers via phone, email, and chat.
- Resolved escalated customer complaints in a timely manner.
- Monitored customer feedback surveys to identify areas of improvement.
- Assisted in developing strategies to improve the overall customer experience.
- Responded promptly to inquiries from customers about products or services.
- Identified trends in customer issues and provided recommendations for resolution.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Managed incoming calls from customers while providing exceptional service.
- Evaluated performance metrics against established standards on a regular basis.
- Educated customers about products, pricing and policies to address and resolve issues.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Established strong and positive working relationships within organization to contribute to team success.
- Guided customers toward upward credit mobility through good financial choices.
- Maintained up-to-date knowledge of financial markets, economic trends, and regulatory changes.
- Built and maintained strong client relationships through exceptional service and communication.
- Implemented effective client retention strategies resulting in high satisfaction and referral rates.
Education
High School Diploma -
Beloit Memorial High School
Beloit, WI06-2004
Skills
- Customer Relations
- Networking
- Clerical Support
- Organization and Time Management
- Supervision and leadership
- Team Management
- Public Speaking
- Microsoft Word
- Research
- Cultural Awareness
- Relationship Building
- Critical Thinking
- Decision-Making
- Multitasking
- PPE use
Certification
- Certified Community Birthing Doula, Midwest Maternal Child Institute (October 2023)
Timeline
Community Birthing Doula
Empowerment Care Center
10.2023 - 08.2024
Shift Supervisor
Gifts Men Shelter
09.2023 - 06.2024
Financial Customer Service Representative
Grainger
01.2017 - 09.2021
- Certified Community Birthing Doula, Midwest Maternal Child Institute (October 2023)
High School Diploma -
Beloit Memorial High School
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