Devin Brown
Aurora,CO
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Hawthorne Gardening Company
Aurora , CO
05.2022 - 06.2024
- Implemented cost-saving measures throughout the organization's operations.
- Managed daily operations, including scheduling personnel, assigning tasks, monitoring progress, running SAP reports, and giving daily updates on metric standings.
- Overlooking inbound receiving, inventory control, and quality control across two shifts.
- Developed and implemented standard operating procedures to ensure efficient workflow network-wide.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Directed and trained employees on how to use equipment properly and safely.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Provided support to outbound (shipping) departments as needed to meet warehouse fulfilment.
- Trained new employees on proper job functions and company policies and procedures.
- Maintained accurate records of employee attendance and performance reviews.
- Conducted weekly meetings with staff members to discuss any issues or concerns they may have had.
- Monitored staff performance and provided feedback for improvement.
- Ensured compliance with all safety regulations in the workplace through weekly safety walks, S.O.D cards, and monthly safety trainings.
- Prepared reports on operational performance metrics and presented them to management team. This included inventory control metrics, inbound metrics, quality assurance and compliance, and RMA metrics.
- Established performance metrics, where none existed before, to help evaluate operational efficiency and guide team objectives.
- Oversaw compliance with quality standards, significantly reducing damaged-in-transit products and missing products. A SOP written on quality standards was used network-wide due to a high reduction in RMA reporting.
- Oversaw quality control processes, achieving a 65% improvement in product and service quality.
- Led a team of 15 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Oversaw product damage disposals by coordinating hazardous waste disposal, recycling pick-ups, and compactor exchanges.
- Established a relationship with disposal vendors to get better pricing for the warehouse and faster turnaround on disposal pick-ups.
- Led yearly Physical Inventory, achieving a 99.97% warehouse accuracy and under 45k in total adjustments (+/-). The highest seen in previous years was 99.47%, and there were 50k in total adjustments.
- Coordinated 'Big Bang Disposal' project, where the company disposed of all dated and stagnant product across all warehouses. The warehouse disposed of $2.8 million of product. This project was overseen by upper inventory management to flag any inventory accuracy issues or reported missing products. We achieved 100% accuracy with no reported missing products.
- Coordinated site closure. Coordinated the movement of over $20 million in active inventory to other sites and partner companies. Coordinated the movement of $10 million in recycling disposals to four different recycling facilities. Coordinated the movements of 30 different machines, such as forklifts and wrap machines, to the different sites and partner sites.
Quality Assurance Lead
Hawthorne Gardening Company
Aurora , CO
08.2019 - 05.2022
- Established metrics for evaluating effectiveness of quality control activities across the organization.
- Provided guidance and training to assistant members of the QA team.
- Implemented risk management strategies throughout the shipping and loading process to reduce product damage while in transit to the customer.
- Documented, detailed standard operating procedures outlining proper methods for inspecting finished goods prior to shipment.
- Provided guidance on best practices related to picking, packing, stacking, and protecting the product and pallet.
- Performed root cause analysis to identify underlying causes of accuracy issues and implemented preventive measures.
- Reviewed customer complaints and worked with the transportation department and QA department to improve pallet quality, product quality, and delivery quality through corrective actions.
- Maintained records of picker accuracy, QA member accuracy, items damaged in transit, and cost analysis of damages.
- Prepared monthly reports highlighting key performance indicators related to product accuracy or other quality issues.
- Conducted internal audits of the quality of randomly selected products, identified non-conformances and developed corrective action plans.
Outbound Coordinator
Hawthorne Gardening Company
Aurora , CO
12.2015 - 08.2019
- Processing orders, providing packaging slips, and setting up routes for the drivers.
- Work directly with LTL companies for out-of-state customers.
- Loading and offloading trailers.
- Resolve any issues with LTL and schedule full freight orders.
- Filing paperwork (SIS and BOLs) and providing any proof of delivery/payment to customers and/or Customer Service
- Operating a walkie rider, forklift, bendi, scissor lifts, and high pickers to pick orders in a fast, timely, and neat fashion.
- Familiar with Epicor and Banyan Logistics.
- Double checking orders to ensure the customer receives the correct product and consolidating pallets for orders.
- Packing product and operating UPS WorldShip to ship small orders via UPS.
Education
High School Diploma -
Smoky Hill High School
Aurora, CO08-2011
Some College (No Degree) -
The Art Institute of Colorado
Denver, COSkills
- Quality Assurance
- Customer Relations
- Risk Management
- Staff Supervision
- Budget Administration
- Project Management
- Performance monitoring
- Logistics Coordination
- Safety oversight
- SAP expertise
- Expertise in Excel, Word, Powerpoint, Google Sheets, Google Docs
- Conflict Management Education
References
References available upon request.
Timeline
Operations Supervisor
Hawthorne Gardening Company
05.2022 - 06.2024
Quality Assurance Lead
Hawthorne Gardening Company
08.2019 - 05.2022
Outbound Coordinator
Hawthorne Gardening Company
12.2015 - 08.2019
High School Diploma -
Smoky Hill High School
Some College (No Degree) -
The Art Institute of Colorado
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