Devin Butler
Southgate,MI
Summary
Hardworking and reliable with strong ability in excellent customer service. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Office Assistant
Smith And Associates
2023.09 - 2024.06
- Completed clerical tasks such as filing, copying, scanned and emailed distributing mail.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Scheduled and coordinated travel arrangements for office staff members.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Collected payment, emailed receipts and updated accounts to reflect new balances.
Host/Food Runner/Staff Assitant
Ruth Chris Steakhouse
2023.01 - 2023.09
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Front Desk Agent
Hampton Inn By Hilton
2022.08 - 2023.01
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Coordinated with vendors for repair and maintenance of hotel.
Education
Psychology
Syracuse University
Syracuse, NYAssociates - Psychology
Tiffin University
Tiffin, OH05.2022
High School Diploma -
Frederick Douglass High School
Upper Marlboro, MD05.2016
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Office Administration
- Mail handling
- Excel spreadsheets
- Mail Sorting and Distribution
- Valid Driver's License
- Payment Processing
Timeline
Office Assistant
Smith And Associates
2023.09 - 2024.06
Host/Food Runner/Staff Assitant
Ruth Chris Steakhouse
2023.01 - 2023.09
Front Desk Agent
Hampton Inn By Hilton
2022.08 - 2023.01
Psychology
Syracuse University
Associates - Psychology
Tiffin University
High School Diploma -
Frederick Douglass High School
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