Summary
Overview
Work History
Skills
Education and Training
Timeline
Generic

Devin Carrillo

La Quinta,CA

Summary

Dynamic professional with a proven track record in property and sales management, notably at Greystar. Excelled in customer service and CRM software management, enhancing client satisfaction and operational efficiency. Demonstrated multitasking prowess and exceptional verbal communication, driving significant improvements in leasing and sales processes.

Overview

12
12
years of professional experience

Work History

Leasing Professional

Greystar
La Quinta, CA
03.2024 - Current
  • Led property tours to showcase amenities, and offered valuable information regarding the brand-new luxury lease-up community. Encouraged all prospective tour participants to apply by offering promotions or incentives.
  • Provided ongoing customer service support to existing and prospective residents, face-to-face and over the phone, by greeting, responding to concerns, maintenance requests, inquiries, tours, or other issues.
  • Perform all sales and leasing activities using Yardi CRM software to track traffic, resident, and prospect data, and capture demographic information.
  • Processed applications from prospective tenants including conducting credit checks and background screening.
  • Prepare lease agreements, welcome letters, move-in packages, and collect the first rent payment from new residents.

Salesperson

California Lifestyle Realty
La Quinta, CA
08.2016 - Current
  • Prepare sales contracts, addendums, and data reports.
  • Promote active listings and branding through advertisements, open houses, MLS participation, and networking.
  • Adhere to and comply with the terms and contractual events in the timeline of a transaction, pursuant to CAR residential purchase agreement.
  • Coordinate, collaborate, and multitask various duties and responsibilities such as disclosures, negotiations, invoices, emails, memos with multiple parties involved within a given transaction with multiple parties including lender, principle, escrow, title, and vendors.
  • List and sell residential real estate by managing and creating email campaigns using CRM system, social media, newsletters, and website management.
  • Negotiated and facilitated transactions between sellers, buyers and brokers for maximum profits.
  • Coordinated with escrow companies, title companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Prepare market analysis to help determine property values and promote the properties for sale by creating effective campaigns or targeted ads.

Sales Assistant

K. Hovnanian Homes
Irvine, CA
06.2014 - 08.2016
  • Assist with the day to day operations of a new home sales office involving sales, administrative duties, meetings, model grounds, and inventory homes.
  • Meet and greet new customers to foster positive experiences.
  • Replenished and arranged items to maintain appearance.
  • Provide customers with an overview of the builder, project, clubhouse, and amenities including floor plans, pricing, options and upgrades.
  • Provided support to sales team, upper management, construction team and vendors.
  • Assist and prepare any updates, change order, reports, or memos.
  • Assist with promotional marketing events and realtor participation events.
  • Help promote sales trends of company products by listening and working with customer needs to optimize profitability and meet monthly sales quotas.
  • Produced and prepared sales documents, disclosures, finalized deals and filed records.

New Home Sales Host

Temps Plus, Inc
Corona, CA
01.2014 - 06.2014
  • Assist the onsite Sales Representative with welcoming and registering customers, pre-qualify prospects, model demonstration presentation, community overview including product, design, and included features.
  • General office duties including answering calls, copies, stocking, purchase agreement folders, maintaining a clean office environment along with maintaining appearance of the model homes.
  • Created professional sales presentations and property tours to effectively communicate builder product quality.
  • Tracked weekly sales and traffic reports for senior leadership.
  • Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.

Leasing Agent

Hilton, La Quinta Resort Leasing
La Quinta, CA
10.2012 - 01.2014
  • Assign reservations based on availability and guest preference by maintaining detailed knowledge of each property, its community and amenities.
  • Developed strong, professional relationships with homeowners and guests by delivering exemplary service and engagement.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Greet, assist, and show prospective guests rental properties.
  • Received rent payments and tracked transactions in accounting software.
  • Troubleshoot and schedule guest requests to maintenance and prepare repair requests.
  • General office duties: copying, filing, billing, typing work orders, checking and responding to after-hours voicemails.
  • Prepare, inspect, and delivery of Guest Key Packet(s).
  • Check-in guest and answer questions and/or provide directions to rental house.

Skills

  • Multitasking and Time Management
  • Verbal and Written Communication
  • Customer Service
  • Office and Leasing Administration
  • Reporting and Documentation
  • Schedule Maintenance
  • Property Management
  • CRM and Office Management Software
  • Report Preparation and Analysis
  • Training and mentoring
  • Application processing
  • Event planning

Education and Training

other

Timeline

Leasing Professional

Greystar
03.2024 - Current

Salesperson

California Lifestyle Realty
08.2016 - Current

Sales Assistant

K. Hovnanian Homes
06.2014 - 08.2016

New Home Sales Host

Temps Plus, Inc
01.2014 - 06.2014

Leasing Agent

Hilton, La Quinta Resort Leasing
10.2012 - 01.2014

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Devin Carrillo