Devin Cate
El Cajon,CA
Summary
Dynamic and empathetic professional with a proven track record at Carlton Hills Elementary School, enhancing special needs student participation and safety. Skilled in CPR/BLS and excellent communication, Excelling in high-pressure environments, demonstrating problem-solving abilities and a commitment to positive outcomes. Achieved significant gains in targeted areas through effective collaboration and empathy, fostering long-term relationships and customer loyalty. Excellent listening skills, as well as oral and written communications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Special Education Classroom Assistant
Carlton Hills Elementary School
08.2023 - Current
- Work one to one to ensure safety and maintain daily school routines
- Enforce life skills and act as intermediary with teachers to enhance class participation
- Help to sooth and calm an escalated or agitated individual
- Facilitated small group instruction targeting specific skill deficits, resulting in significant gains in targeted areas.
- Contributed to a positive school culture by actively participating in faculty meetings, committees, and school-wide initiatives.
- Assisted in the implementation of behavioral intervention plans to reduce challenging behaviors and promote self-regulation skills among students.
Customer Service Cashier
Petsmart
09.2020 - 07.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
Customer Service Cashier
Ferny's Mexican Grill
01.2020 - 04.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Promoted a safe and secure work environment by adhering to established safety protocols and reporting any potential hazards or incidents to management.
Retail Customer Service Associate
Kohls Department Store
11.2019 - 01.2020
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Cashier
Panera Bread
08.2018 - 11.2019
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Education
Medical Assistant Certification - Medical Assisting
Health Occupations Center
Santee, CA 08.2024 - 05.2024
High School Diploma -
Santana High School
Santee, CA06.2020
Skills
- Outstanding ability to follow oral and written instructions
- Empathetic and Courteous
- Prompt and Reliable
- Problem Solver
- Highly motivated
- Parental interaction
- Excellent Communication
- Medical terminology knowledge
- HIPAA Compliance
- CPR and BLS
Certification
- Basic Life Support (BLS) - American Heart Association.
Timeline
Medical Assistant Certification - Medical Assisting
Health Occupations Center
08.2024 - 05.2024
Special Education Classroom Assistant
Carlton Hills Elementary School
08.2023 - Current
Customer Service Cashier
Petsmart
09.2020 - 07.2021
Customer Service Cashier
Ferny's Mexican Grill
01.2020 - 04.2020
Retail Customer Service Associate
Kohls Department Store
11.2019 - 01.2020
Customer Service Cashier
Panera Bread
08.2018 - 11.2019
High School Diploma -
Santana High School
- Basic Life Support (BLS) - American Heart Association.
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