DEVIN CATES
New York,NY
Summary
Polished Venue Manager with in-depth understanding of crowd control and building safety codes. Tackles issues with relative ease and remains composed in all types of situations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
9
9
years of professional experience
Work History
Venue Manager
RHUBARB HOSPITALITY COLLECTION/PEAK/EVENTS BY RHC
05.2022 - 04.2024
- Production, execution, and breakdown of all private events held in our venue
- Overall management and care of venue and multiple non-public floors in correlation with building to maintain building codes and health codes
- Maintaining positive working relationships with building, partners at Edge, and vendors
- Managing and scheduling on-site staff of 5, plus managing service staff of anywhere from 20-50 people who come from off-site to work at each event
- Scheduling security, restroom attendants, and freight elevator operators for events.
- Scheduling outsourced vendors for deliveries and drop offs for each event
- Provide clients with tours of venue
- I personally welcome event guests to venue and provide warm and fun-loving atmosphere that leaves lasting impression
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at venue.
Licensed Tour Guide
LIKE A LOCAL TOURS
01.2018 - 01.2023
- 3–4-hour walking tours around different parts of NYC
- Guided groups of up to 20 people on scheduled tours.
- Display a wealth of knowledge about NYC history and fun stories about different NYC tourist attractions
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Food and Beverage Supervisor
RHUBARB HOSPITALITY COLLECTION/PEAK/EVENTS BY RHC
06.2021 - 05.2022
- Managed a staff of 20 who serve food and beverage to guests of Edge on a daily basis
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Daily revenue and inventory reporting
- Daily cash reconciliation
- Sales
- Special Activation Management.
Asst. Event Manager
WALKER HALL EVENTS AND CATERING
08.2020 - 05.2021
- Assisted with the management of daily operations during events
- Stepped in as bartender for multiple events
- Responsible for closing and locking up the venue post event
- Assist with venue management
Customer Care Department Head/Licensed Tour Guide
THE RIDE
12.2019 - 03.2020
- Managed staff of 10
- Management of daily operations
- Direct customer ticket sales and retention
- Daily customer interactions whether in person or through email or phone
- Daily audits of ticket sales
- Daily pre-show meetings with corporate staff
- Weekly/monthly payment reconciliations with ticket partners
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
Assistant Manager/Comedy Host/Licensed Tour Guide
THE RIDE
08.2015 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Part-time host of the show that combines Broadway aspects with tour of Manhattan.
- Live entertainment of an audience for up to 90 minute show
- Coordinated with co-hosts, full stage team of technicians and other actors to ensure a successful show
Skills
- Event Promotion
- Vendor Management
- Guest Relations
- Event planning and management
- Vendor Relations
- Event Planning Expertise
- Presentations and public speaking
- Health and safety compliance
- Crowd Control
- Staff Management
- Vendor negotiation
- Process Optimization
Timeline
Venue Manager
RHUBARB HOSPITALITY COLLECTION/PEAK/EVENTS BY RHC
05.2022 - 04.2024
Food and Beverage Supervisor
RHUBARB HOSPITALITY COLLECTION/PEAK/EVENTS BY RHC
06.2021 - 05.2022
Asst. Event Manager
WALKER HALL EVENTS AND CATERING
08.2020 - 05.2021
Customer Care Department Head/Licensed Tour Guide
THE RIDE
12.2019 - 03.2020
Licensed Tour Guide
LIKE A LOCAL TOURS
01.2018 - 01.2023
Assistant Manager/Comedy Host/Licensed Tour Guide
THE RIDE
08.2015 - 12.2019
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