Devin Cavanagh
Fort Myers
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Texas Roadhouse
01.2024 - Current
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Supported team members during busy shifts by efficiently delivering food and beverages.
- Learned menu items thoroughly to effectively communicate options and specials to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adapted quickly to changing priorities and workload in a fast-paced environment.
- Danced every hour!
Team Leader
Logans Roadhouse Grill
02.2023 - 01.2024
- Supervised team operations to ensure adherence to quality and service standards.
- Trained and mentored new staff on effective customer service techniques.
- Coordinated daily shift schedules to optimize team performance and coverage.
- Implemented process improvements that enhanced operational efficiency in the kitchen.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
Server
Doc Ford's Rum Bar & Grille
03.2019 - 09.2022
- Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Developed knowledge of safety and hygiene standards to maintain compliance in service areas.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Store Manager
Dollar General
10.2016 - 05.2018
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative and high-performing team environment.
- Developed and implemented merchandising strategies to optimize product placement and enhance customer experience.
- Analyzed sales data to identify trends, adjusting inventory levels to meet customer demand effectively.
- Managed budgeting processes, tracking expenses to maintain profitability while minimizing costs.
Education
High School Diploma -
Leo Jr/Sr Highschool
Fort Wayne, INSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- High volume dining
- Team collaboration
- Order accuracy
- Professional appearance
- Hospitality service expertise
Timeline
Server
Texas Roadhouse
01.2024 - Current
Team Leader
Logans Roadhouse Grill
02.2023 - 01.2024
Server
Doc Ford's Rum Bar & Grille
03.2019 - 09.2022
Store Manager
Dollar General
10.2016 - 05.2018
High School Diploma -
Leo Jr/Sr Highschool