Devin Coffey
DeLand
Summary
Versatile and skillful technician with extensive knowledge and technical expertise in maintenance and repair. Strong background in running a warehouse and territory independently, adept at handling routes in a timely manner. Expertise in all aspects of heat pumps, including repair, service, installation, and troubleshooting. Known for focus, reliability, and results-driven approach, consistently maintaining excellent safety records while paying meticulous attention to detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Service Technician - Territory
Built Right Pool Heaters
07.2021 - Current
- Responsible for warranty/out of warranty service and deliveries of pool heaters over a large territory.
- Responsibilities include maintaining a warehouse that only I use, developing personal relationships with customers and contractors, and managing logistics of inventory and stock.
- Have overseen multiple territories in my tenure, from the entire east coast of Florida to my current position overseeing central/northern Florida.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $1000.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Tested systems, noting issues and completing preventive maintenance.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Fine Dining Server
JD's Bistro
03.2018 - 12.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Electric Meter Technician/Auditor
Itron
10.2020 - 06.2021
- I installed electric meters home to home in Missouri for Liberty Utilities, through a company called Itron.
- My company was responsible for a contract of over 1.5 million meters, changing old outdated meters for new electronic ones.
- Helping supervisors as a Team Leader overseeing new meter installs.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Used Itron software to transfer collected data to company databases daily.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Communicated with auditee staff to obtain necessary information for audits.
- Self-motivated, with a strong sense of personal responsibility.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Warehouse - Furniture Deliveries
Wilford and Lee
11.2019 - 09.2020
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Assembled and delivered furniture to customers over a large territory.
- Managed logistics of furniture and stock transfers between 3 locations.
Warehouse Selector
CHENEY BROTHERS, INC
09.2016 - 04.2017
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Transported merchandise pallets to move in warehouse.
- Picked and packed order items.
Porter/Shipping Department
Gasparilla Inn and Club
08.2013 - 06.2015
- Delivered incoming packages around resort to different departments.
- Received items from guests to ship, packaged them and ensured timely pickup and shipping.
- Responsible for the logistics of all incoming and outgoing shipments as well as logging and delivering packages.
- Worked closely with guests to accommodate their needs.
Crew Member
McDonald's
08.2012 - 09.2013
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
Server
South Port Square
04.2011 - 08.2012
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Certificate - Emergency Medical Technician
Edison State College
Punta Gorda, Fl01-2019
High School Diploma -
Scholé Classical Academy
Florida08-2013
Skills
- Fault diagnosis
- Safety assessment
- Tool management
- Customer training
- Inventory management
- Interdepartmental collaboration
- Customer service
- Mechanical aptitude
- Technical support
- Route planning
- Repair and installation
Certification
- EPA Section 608 Technician Certification- Environmental Protection Agency.
- Forklift Operator Certification - Occupational Safety and Health Administration or independent providers.
Timeline
Field Service Technician - Territory
Built Right Pool Heaters
07.2021 - Current
Electric Meter Technician/Auditor
Itron
10.2020 - 06.2021
Warehouse - Furniture Deliveries
Wilford and Lee
11.2019 - 09.2020
Fine Dining Server
JD's Bistro
03.2018 - 12.2021
Warehouse Selector
CHENEY BROTHERS, INC
09.2016 - 04.2017
Porter/Shipping Department
Gasparilla Inn and Club
08.2013 - 06.2015
Crew Member
McDonald's
08.2012 - 09.2013
Server
South Port Square
04.2011 - 08.2012
Certificate - Emergency Medical Technician
Edison State College
High School Diploma -
Scholé Classical Academy
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