Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devin Coffey

DeLand

Summary

Versatile and skillful technician with extensive knowledge and technical expertise in maintenance and repair. Strong background in running a warehouse and territory independently, adept at handling routes in a timely manner. Expertise in all aspects of heat pumps, including repair, service, installation, and troubleshooting. Known for focus, reliability, and results-driven approach, consistently maintaining excellent safety records while paying meticulous attention to detail.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Field Service Technician - Territory

Built Right Pool Heaters
07.2021 - Current
  • Responsible for warranty/out of warranty service and deliveries of pool heaters over a large territory.
  • Responsibilities include maintaining a warehouse that only I use, developing personal relationships with customers and contractors, and managing logistics of inventory and stock.
  • Have overseen multiple territories in my tenure, from the entire east coast of Florida to my current position overseeing central/northern Florida.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $1000.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Tested systems, noting issues and completing preventive maintenance.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Fine Dining Server

JD's Bistro
03.2018 - 12.2021
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.

Electric Meter Technician/Auditor

Itron
10.2020 - 06.2021
  • I installed electric meters home to home in Missouri for Liberty Utilities, through a company called Itron.
  • My company was responsible for a contract of over 1.5 million meters, changing old outdated meters for new electronic ones.
  • Helping supervisors as a Team Leader overseeing new meter installs.
  • Trained new meter readers to apply best practices and comply with safety procedures.
  • Used Itron software to transfer collected data to company databases daily.
  • Utilize GPS technology to locate customers accurately and avoid delays.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Self-motivated, with a strong sense of personal responsibility.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Warehouse - Furniture Deliveries

Wilford and Lee
11.2019 - 09.2020
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Assembled and delivered furniture to customers over a large territory.
  • Managed logistics of furniture and stock transfers between 3 locations.

Warehouse Selector

CHENEY BROTHERS, INC
09.2016 - 04.2017
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Transported merchandise pallets to move in warehouse.
  • Picked and packed order items.

Porter/Shipping Department

Gasparilla Inn and Club
08.2013 - 06.2015
  • Delivered incoming packages around resort to different departments.
  • Received items from guests to ship, packaged them and ensured timely pickup and shipping.
  • Responsible for the logistics of all incoming and outgoing shipments as well as logging and delivering packages.
  • Worked closely with guests to accommodate their needs.

Crew Member

McDonald's
08.2012 - 09.2013
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Took orders, prepared meals, and collected payments.

Server

South Port Square
04.2011 - 08.2012
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Certificate - Emergency Medical Technician

Edison State College
Punta Gorda, Fl
01-2019

High School Diploma -

Scholé Classical Academy
Florida
08-2013

Skills

  • Fault diagnosis
  • Safety assessment
  • Tool management
  • Customer training
  • Inventory management
  • Interdepartmental collaboration
  • Customer service
  • Mechanical aptitude
  • Technical support
  • Route planning
  • Repair and installation

Certification

  • EPA Section 608 Technician Certification- Environmental Protection Agency.
  • Forklift Operator Certification - Occupational Safety and Health Administration or independent providers.

Timeline

Field Service Technician - Territory

Built Right Pool Heaters
07.2021 - Current

Electric Meter Technician/Auditor

Itron
10.2020 - 06.2021

Warehouse - Furniture Deliveries

Wilford and Lee
11.2019 - 09.2020

Fine Dining Server

JD's Bistro
03.2018 - 12.2021

Warehouse Selector

CHENEY BROTHERS, INC
09.2016 - 04.2017

Porter/Shipping Department

Gasparilla Inn and Club
08.2013 - 06.2015

Crew Member

McDonald's
08.2012 - 09.2013

Server

South Port Square
04.2011 - 08.2012

Certificate - Emergency Medical Technician

Edison State College

High School Diploma -

Scholé Classical Academy
Devin Coffey