Devin Conne
Flower Mound,TX
Summary
Results-driven Senior Technical Specialist with proven expertise in problem-solving and project management. Committed to enhancing customer satisfaction through effective issue resolution and team mentoring.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Senior Technical Specialist
American Honda Motor Co
12.2019 - Current
- Managed multiple projects simultaneously, delivering each on schedule while maintaining quality.
- Collaborated with engineering teams to troubleshoot and resolve complex system issues, improving system reliability.
- Boosted customer satisfaction by addressing complex technical issues in a timely manner.
- Mentored junior staff, enhancing team knowledge and supporting their professional development.
Shop Manager/Foreman
Mcgrath Acura of Westmont
Westmont, IL
07.1999 - 12.2019
- Developed and executed strategic sales initiatives to drive revenue growth and market share expansion.
- Oversaw daily operations, ensuring optimal workflow and productivity across all departments.
- Trained and mentored staff, fostering a collaborative team environment focused on customer satisfaction.
- Established performance metrics to evaluate team effectiveness, promoting accountability and continuous improvement.
- Implemented process improvements that enhanced service efficiency and reduced turnaround times.
- Analyzed customer feedback to identify opportunities for service enhancement and operational adjustments.
- Collaborated with upper management on budget planning, resource allocation, and long-term operational strategies.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Education
High School Diploma -
Hinsdale South High School
Darien, ILAcura Master Tech - Automotive
Acura Training Center
Hoffman Estates, IL01-2004
Nissan Master Tech - Automotive
Nissan Training Center
Addison, IL01-1999
Hyundai Mater Tech - Auto Motive
Hyundia Training Center
Highland Park, IL01-1992
Skills
- Technical solutions
- Technical leadership
- Technical strategy
- Performance optimization
- Troubleshooting
- Expert problem solving
- Team development
- Teamwork
- Customer support
- Technical guidance
Accomplishments
- Supervised team of 22 staff members.
Certification
- [Master Auto Technician], ASE - 1996-2026
Timeline
Senior Technical Specialist
American Honda Motor Co
12.2019 - Current
Shop Manager/Foreman
Mcgrath Acura of Westmont
07.1999 - 12.2019
High School Diploma -
Hinsdale South High School
Acura Master Tech - Automotive
Acura Training Center
Nissan Master Tech - Automotive
Nissan Training Center
Hyundai Mater Tech - Auto Motive
Hyundia Training Center
ASE Technician of the year
I was awarded ASE Technician of the year in 2018