Devin Cooper
Stone Mountain,Georgia
Summary
Leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. With in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
11
11
years of professional experience
Work History
Care Team Coordinator
Wellbe Senior Medical
Sandy Springs, GA
02.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, scheduled appointments.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
Talent Acquisition Lead
Piedmont Atlanta Hospital
Atlanta, GA
02.2022 - 01.2023
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
- Established consistent language and methodology for talent discussions, development, and succession.
- Completed talent acquisition and management for 5000+ internal and external placements.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Super Administrator, Admin Staff / Clinical Staff
MedSys
Philadelphia, PA
03.2021 - 05.2021
- Adding Appointments / Removing Duplicate Appointments
- Inventory Management
- Generated start of day and end of the day reports
- Transmitted reports State OF Pennsylvania Department of Health and PEMA
- Maintained ERM (PREP MOD)
- Delivered exceptional customer service through direct communication with clients and team members.
- Entered and maintained departmental records in company database.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Team Coordinator
Heartland Hospice
Independence, OH
09.2017 - 02.2020
- Manage EMR's via HCHB ( Homecare HomeBase)
- Insurance Verification/Authorization; tracking extended authorization
- Monthly Medicare/Medicaid checks
- Room and Board Invoices
- Notice of Election to Medicaid for all R&B patients
- CNA Payroll/Notes
- Admissions back-up support
- Discharge support
- Cell phone support
- Scheduling.
- Addressed customer service overflow to reduce complaints.
- Built strong relationships with patients through positive attitude and attentive response.
- Trained, motivated and guided on-boarding members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Lead Claims Processor
Catastrophe Management Solutions
Hudson, OH
05.2012 - 01.2020
- Answered inbound calls from policyholders and claimants inputting all necessary information into system to complete a First Notice of Loss Report
- As necessary, transferred callers to appropriate person, office or department
- Gained understanding of company forms, methods and workflow procedures
- Communicated via electronic mail acknowledging and sending correspondence in a professional manner
- Performed other work-related duties as assigned.
- Followed up with customers on unresolved issues.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
Office Assistant
Citizens Academy
Cleveland, OH
07.2014 - 06.2016
- Performed a variety of clerical activities, including preparing routine correspondence, sorting and filing of records, documents, mail and other material
- Assisted with attendance, absence and tardy tracking; entering information into a proprietary student information system; generating lists, rosters and reports as needed
- Enrolled, add, transfer, or drop students according to established procedures; created student cumulative folders; verified residency and immunization information
- Received and account for monies from fund-raising or other school activities
- Used proprietary or mass market software programs like MS Office to enter, retrieve or archive information
- Troubleshot computer systems and software and opening tickets for techs to review.
Education
High School Diploma -
Cleveland Heights High School
Cleveland Heights, OH07.2006
Skills
- MS Office (Word, Excel,PowerPoint, Outlook, Nitro Pro)
- Cerner
- Prepmod
- Homecare Homebase
- Epic
- ICD 10
- Charting and clinical documentation
- Billing
- Payroll processing
- Client support
- Health assessments
- Resource management
- Leadership
- Patient scheduling
- Eligibility review
- Records management
- HIPAA Compliance
- Customer Satisfaction
- Efficiency Improvement
- Office Support
- Insurance Verification
- Medical History Documentation
- Word Processing
- Team Leadership
- Staff Management
- Verbal and Written Communication
- Cross-Functional Team Management
- Job Assignments
- Schedule Preparation
- Employee Training
- Scheduling and Coordinating
Timeline
Care Team Coordinator
Wellbe Senior Medical
02.2023 - Current
Talent Acquisition Lead
Piedmont Atlanta Hospital
02.2022 - 01.2023
Super Administrator, Admin Staff / Clinical Staff
MedSys
03.2021 - 05.2021
Team Coordinator
Heartland Hospice
09.2017 - 02.2020
Office Assistant
Citizens Academy
07.2014 - 06.2016
Lead Claims Processor
Catastrophe Management Solutions
05.2012 - 01.2020
High School Diploma -
Cleveland Heights High School
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