Summary
Work History
Education
Skills
Timeline
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DEVIN COSTENTINE

DEVIN COSTENTINE

Las Vegas,NV

Summary

With over 10 years in the Customer Service industry, I have excelled as a Beer Director, Manager, and bartender with a specialty in Customer care. I possess extensive knowledge of craft, domestic, and imported beers, as well as wine, spirits, and both craft and classic cocktails. My experience includes successfully managing high-volume food and beverage establishments, where I have consistently driven customer satisfaction and operational efficiency. Additionally, I bring a strong background in call center customer service, enhancing my ability to engage effectively with customers and resolve inquiries promptly.

Work History

Corporate Regional Manager

Nacho Daddy
Las Vegas, NV
- Current
  • Responsible for upholding customer service excellence and ensuring the quality of bar operations across multiple restaurant locations, in alignment with Nacho Daddy standards
  • Led the recruitment and training of new staff, with a particular focus on hiring bar personnel for all venues during the opening of new locations

Customer Care & Reservations Manager ( Call Center)

Boyd Gaming
Las Vegas, NV
  • Dynamic and customer-focused professional with extensive experience in managing customer service operations and reservations within the hospitality industry
  • Skilled in optimizing guest experiences through effective communication, problem resolution, and personalized service
  • Proven track record of enhancing operational efficiency while maintaining high standards of customer satisfaction
  • Adept at training and leading teams to deliver exceptional service, ensuring seamless reservation processes and fostering a welcoming environment for guests

Bar Manager/Beer Director

Atomic Liquors
Las Vegas, NV
  • Oversaw the management of 20 rotating craft beer programs and coordinated liquor and food inventory and ordering at the oldest free-standing bar in Las Vegas, NV
  • Developed unique craft beer and cocktail experiences, while ensuring that bartenders and serving staff were informed about new offerings
  • Engaged with local media, participating in interviews with various news stations and contributing to articles in the Review Journal and Las Vegas Sun

Education

Associate - Human Services

Pennsylvania Highlands Community College
Pittsburgh, PA

Skills

  • Advanced in all Microsoft applications
  • Leadership and Team Development
  • Project Management
  • Customer Service Excellence
  • Staff Supervision
  • Customer and vendor relations
  • Account Management
  • Data Entry
  • Typing proficiency

Timeline

Corporate Regional Manager

Nacho Daddy
- Current

Customer Care & Reservations Manager ( Call Center)

Boyd Gaming

Bar Manager/Beer Director

Atomic Liquors

Associate - Human Services

Pennsylvania Highlands Community College

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DEVIN COSTENTINE