Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Devin Cotter

Merchandise Handling & Assembly Associate
Knoxville,TN

Summary

Experienced Merchandise Handling Associate with background working in fast-paced shipping environments moving merchandise of all sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Advanced mechanical aptitude and hand assembly skills. Advanced computer skills in building, troubleshooting and repair and software installation and upgrades. Eager to expand knowledge where I can benefit and grow in an established organization.

Overview

4
4
years of post-secondary education
2
2
years of professional experience

Work History

Shipping & Receiving Tech

Blue Diamond Attachments
Knoxville, TN
08.2020 - 01.2021
  • Handling of large construction equipment from incoming shipments to production centers, into racking storage systems for future prepping and packaging for outbound shipments.
  • Material handled large equipment up to 4,000 lbs in weight in fast paced shipping and warehousing facility.
  • Equipment consisted of brush cutters, buckets, grapples, tree lifts, rakes, hydraulic cylinders, mounts and hardware kits.
  • Production Assembly of augers, fork frames, multiple brush types, installation of mounts and hydraulic breakers
  • Operated equipment such as forklifts, bobcats and 15k lbs overhead cranes up to 6 hours per day
  • Picked orders, scanned products and packed boxes.
  • Handled day-to-day shipping and receiving overseeing more than 100+ large packages per day.
  • Inspected merchandise and disposition to appropriate location for rework or return.
  • Tagged and shelved product using first-in, first-out storage scheme.
  • Create Bill of Lading for outbound shipments
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Performed basic mathematical calculations to check weights and dimensions of shipments.
  • Received incoming shipments and transmitted to proper department.

Customer Sales Associate

Advanced Auto Parts
Knoxville, TN
06.2019 - 08.2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Reviewed customer automotive issues to troubleshoot problems or codes and recommend repair measures
  • Utilized auto diagnostic code reader to determine systems error codes and provide recommended services or parts
  • Installation of batteries, wipers, bulbs, exterior and interior air filters, belts and alternator changes.
  • Provided information on company offerings to promote products and services to customers.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Generated brand awareness and positive product impressions to increase sales.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Balanced and organized cash register by handling cash, counting change.
  • Closed store when needed and complete all required shutdown procedures, drawer counting and bank slip deposit.

Education

High School Diploma -

Halls High School
Halls, TN
08.2015 - 05.2019

Skills

Shipping and receiving

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Software

All Windows Programs, Microsoft Office Suites,

Interests

Billiards, Automotive repair, Computer builds, Software upgrades

Timeline

Shipping & Receiving Tech

Blue Diamond Attachments
08.2020 - 01.2021

Customer Sales Associate

Advanced Auto Parts
06.2019 - 08.2020

High School Diploma -

Halls High School
08.2015 - 05.2019

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Devin CotterMerchandise Handling & Assembly Associate